User Experience

County technology solutions will be designed to optimize the user’s experience while maximizing sharing and reuse of technologies and services.

 

Rationale:

Technology solutions need to be user-centric in design, delivery and deployment to maximize business value and adoption.

 

Implications:

· County Solution Architecture process and methods must take UX into account.

· The user’s experience will be optimized based on the user’s authorizations and the capabilities of the user’s device and access channel.

· User experience solutions will maximize sharing & re-use of technologies and services across all devices and channels for consistency.