IT Outsourcing Agreement

Effective 11/15/2016

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IT Telecommunications Service Agreement

 

Schedule A Definitions
Schedule A Definitions Appendix A.2 Assigned Contracts
Schedule A Definitions Appendix A.3 Assigned Leases
Schedule A Definitions Appendix A.4 Contractor Software

Schedule 1.2 Offeror's Proposal
Volume I Terms and Conditions
Volume II Technical
Volume III Price

Schedule 2.1 Transition Plan
Schedule 2.2 Termination Fees During Transition

Schedule 3.2 Form Bill of Sale
Schedule 3.3 Form Assignment and Assumption Agreement

Schedule 4.3 Operational Services
Schedule 4.3 Exhibit 4.3-1 Contractor's Solution
Schedule 4.4 Asset-Management Upgrades-and-Enhancements
Schedule 4.8 Service Levels
Schedule 4.8 Exhibit 4.8-1 Special Service Level Requirement

Schedule 5 Invoices and Reports
Exhibit-5.1 Telecom Fees

Schedule 7.2 End-User Satisfaction Surveys
Schedule 7.3.1 Standards and Procedures Manual
Schedule 7.6 Shared Resources

Schedule 8.1 License Agreement

Schedule 10.1.1 Contractor Key Personnel
Schedule 10.3 Relationship Management

Schedule 12.1.1 Information Privacy and Security, CORI, CLETS, and County Facility Access
Exhibit 12.1.1-1 County Privacy Incident Report Form
Exhibit 12.1.1-2 CORI-CLETS Training Request Form
Exhibit 12.1.1-3 Employee-Volunteer Statement Form
Exhibit 12.1.1-4 Private Contractor Management Control Agreement
Exhibit 12.1.1-5 Federal Bureau of Investigations Criminal Justice Information Services Security Addendum

Schedule 14.1 Approved Subcontractors

Schedule 16.1 Fees
Schedule 16.1 Fees Exhibit 16.1-1 Resource Unit Price Summary 
Schedule 16.1 Fees Appendix 16.1-1a Fees (Sample Calculations)
Schedule 16.1 Fees Exhibit 16.1-2 Resource Unit Price Decomposition
Schedule 16.1 Fees Exhibit 16.1-3 Maximum Annual Fee
Schedule 16.1 Fees Exhibit 16.1-4 Labor Categories
Schedule 16.1 Fees Exhibit 16.1-5 Firm Fixed Price for Applications Maintenance & Operations - Portfolio Applications
Schedule 16.1 Fees Exhibit 16.1-5b Firm Fixed Price for Applications Maintenance and Operations 
Schedule 16.1-6 Resource Unit Price Summary Option Term
Schedule 16.1-7 ELA Pricing Adjustments

Schedule 16.7 Benchmarking Methodology
Schedule 16.8 Fee Reductions

Schedule 18.2 Third Party Contracts

Schedule 19 Insurance

 

Approved Contract Changes