IT Outsourcing Contract

 

On 11/15/16 the County entered into a new agreement. It is expected that all provisions of the new agreement will be in force at the completion of transition in Spring 2018.

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IT Telecommunications Service Agreement

Contract Assignment Agreement
 

Schedule A Definitions
Schedule A Definitions Appendix A.1 Sites
Schedule A Definitions Appendix A.2 Assigned Contracts (Data Center)
Schedule A Definitions Appendix A.2 Assigned Contracts (Desktop)
Schedule A Definitions Appendix A.2 Assigned Contracts (Network)
Schedule A Definitions Appendix A.3
Schedule A Definitions Appendix A.4 Contractor Software
Schedule A Definitions Appendix A.5 Purchased Assets

 

Schedule 3.2 Form Bill of Sale
Schedule 3.3 Form Assignment and Assumption Agreement

Schedule 4.3 Operational Services
Schedule 4.3 Exhibit 4.3.8 MASLs
Schedule 4.3 Appendix 4.3.8-1 Special MASL Requirement
Schedule 4.4 Asset-Upgrade-and-Refresh
Schedule 4.7 Services Not Included in the Baseline Volumes

Schedule 5 Invoices and Reports
Exhibit-5.1 R1-Invoices and Reports

Schedule 7.2 End-User Satisfaction Surveys
Schedule 7.3.1 Standards and Procedures Manual Topics List
Schedule 7.6 Shared Resources

Schedule 10.1.1 Contractor Key Personnel and Key Positions

Schedule 12.1.1 Security Access Requirements
Schedule 12.1.1 Security Access Reqs Exhibit 12.1.1-1.CLETS System Security Requirements
Schedule 12.11 Business Associate Provisions

Schedule 14.1 Approved Subcontractors

Schedule 16.1 Fees
Schedule 16.1 Fees Exhibit 16.1-1 Summary by Resource Unit (as of 2/1/13 no longer applicable, reference Exhibit 16.1-5 Renewal Fees Summary by Resource Unit)
Schedule 16.1 Fees Appendix 16.1-1a Fees (Sample Calculations)
Schedule 16.1 Fees Exhibit 16.1-2 Resource Unit Price Decomposition (as of 2/1/13 no longer applicable, reference Exhibit 16.1-6 Renewal Fees Resource Unit Price Decomposition)
Schedule 16.1 Fees Exhibit 16.1-3 Maximum Annual Fee
Schedule 16.1 Fees Exhibit 16.1-4 Application Services Labor Categories
Schedule 16.1 Fees Exhibit 16.1-4a Non Applications Services Labor Categories
Schedule 16.1 Fees Exhibit 16.1-5 Renewal Fees Summary by Resource Unit
Schedule 16.1 Fees Exhibit 16.1-6 Renewal Fees Resource Unit Price Decomposition

Schedule 16.7 Benchmarking Methodology
Schedule 16.8 Fee Adjustments
Exhibit 16.8-2.7.1 MASL Earnback Cross Walk Table

Schedule 16.1 Fees Exhibit 16.1-9 Printer Mapping to RU

Exhibit 16.1-14 Interactive Voice Services Resource Unit Category Matrix
Exhibit 16.1-14.1 COSD IVS Solutions Inventory as of September 1, 2006

Schedule 24.21 Parent Guaranty

Parent Guaranty April 2011

 

 

Approved Contract Changes

HP/COSD-098 Removal of Office Communication Services Resource Unit
HP/COSD-112 Network Access Units (Version 2)
HP/COSD-112 Network Access Units (Version3)
HP/COSD-115 Citizens Participation Suite
HP/COSD-119 Enhanced Disaster Recovery Services
HP/COSD-121 Data Loss Prevention
HP/COSD-126 DPC Storage RU CERMS
HP/COSD-129 Category 2 Applications Precedence
HP/COSD-130 Standard PC with Desktop Encryption Service
HP/COSD-131 MASL 30 - Back-up Completion
HP/COSD-132 Microsoft Surface Tablet
HP/COSD-134 Enhanced Disaster Recovery Services Phase 3
HP/COSD-135 Domain Name Management - Forwarding
HP/COSD-137 SIP Trunking
HP/COSD-139 ACC Servers Support
HP/COSD-141 Virtual Access Connections Expansion
HP/COSD-142 Removal of Exterior Network Wireless Access Point Resource Unit (RU)
HP/COSD-143 Mobile Access Gateway Server Support
HP/COSD-144 Ultra-Portable Laptop 2in1
HP/COSD-146 WatchDox File Sharing and Synchronization Service
HP/COSD-148 Transfer of Desktop Assets
HP/COSD-149 Removal of Calwin/CWS/Terminals PC Assets and Base Volumes Adjustment
HP/COSD-150 Storage Services Repricing and Servers Refresh Deferment
HP/COSD-153 Legislative Managment Suite
HP/COSD-155 Streaming Encoder Update
HP/COSD-156 Avaya one-X Agent
HP/COSD-158 VoteCast Resource Unit
HP/COSD-159 Critical Milestones Six Month Period Revision
HP/COSD-160 Microsoft Surface Tablet OS Upgrade
HP/COSD-161 GSMS capability
ES/COSD-161-b GSMS Capability Fee Correction
HP/COSD-162 TTC Continuity of Operations Plan (COOP) Services for Payment Processing
HP/COSD-163 Name Change
HP/COSD-164 Laptops and Voice Jacks RU Fees Adjustment
HP/COSD-165 ARCC Special MASL
HP/COSD-166 Agreement Term Extension 
COSD-167 Network Minimum Acceptable Service Levels