Employer Frequently Asked Questions

Income Withholding Order for Support (IWO)

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Making Payments

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  • What should I do if the employee does not have sufficient earnings to satisfy the IWO?

    Prioritize deductions in the following order:

    • First, pay current support, family support and/or spousal support
    • Second, pay current monthly health premiums and/or other current medical support
    • Third, pay any ordered support arrears
    • Lastly, pay any remaining ordered amounts
  • What should I do if the employee does not have sufficient earnings to satisfy multiple IWOs?

    Prioritize deductions in the following order:

    • First, to current support, family support and/or spousal support
    • Second, to current monthly health premiums and/or other current medical support
    • Third, to payment of ordered support arrears
    • Lastly, to any remaining ordered amounts
  • Do I need to send in a separate check for each employee that has an IWO?

    The SDU encourages all employers to make payments electronically via Electronic Funds Transfer (EFT). Making payments electronically saves employers time and money by allowing employers to combine multiple withholding payments while reducing paper and printing costs. Click here to learn more about your payment options.

    If you cannot send electronic payments, all of your California child support withholdings can be included in a single check. You must include the following information with the payment:

    • Employees’ full names
    • Employees’ Social Security numbers
    • Court order/case numbers
    • CSE case numbers (as provided by the SDU)
    • Amount withheld from each employee
    • Date withheld
  • What do I do if an employee has other liens against their income?

    Child support withholdings take priority over all liens, unless an IRS tax lien was served on the employer before the IWO.

    You must withhold the required amount as long as the amount does not exceed 50% of the employee’s income.

  • What should I do if my payment is dishonored or returned by the bank?

    Call 1-888-851-6317 Monday-Friday from 7:30 a.m. to 5:00 p.m. PST and talk with a state representative who will provide further instructions.

    Be prepared to provide the following to the representative:

    • employee case number or participant ID number
    • check number
    • dollar amount
  • What should I do if I need to place a stop payment request with my bank?

    Call 1-888-851-6317 Monday-Friday from 7:30 a.m. to 5:00 p.m. PST and talk with a state representative who will provide further instructions.

    Be prepared to provide the following to the representative:

    • employee case number or participant ID number
    • check number
    • dollar amount

 

California State Disbursement Unit (SDU)

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Payment Options

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Website Data Entry/Database Questions

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Additional Questions

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