Frequently Asked Questions

Q. LIFE EVENT CHANGE:  What do I need to do to add my newborn/dependent to my insurance? 

A:   Birth, Adoption or Placement for Adoption Site

  • You need to log into PeopleSoft Employee Self Service and create your life event “I had a baby”. 
  •  Follow the Life Event steps and make sure you upload your documents (County of San Diego Family Status Change Form and copy of baby’s birth certificate).  
  • In the section “Date Change Will Take Effect” Please indicate the date your child was born/your dependent lost coverage, not when you want the coverage date to take effect. 
  • The Benefits Department will receive notification when you have created and uploaded your supporting documentation.  We will review your documents and send an approval notification that your document(s) has been approved.  
  • You will be instructed to go back into PeopleSoft Employee Self Service and complete your changes.  Once you have submitted your changes, we will send you a Confirmation Statement.  
  • You need to review the Confirmation Statement carefully to ensure your changes were captured accordingly. You will be asked to sign and return the Confirmation Statement to complete the process.

 

Q. LIFE EVENT CHANGE:  I got a divorce and I would like to remove my ex-spouse from the insurance – how do I do this? 

A:  Divorce, Annullment, Legal Separation or Termination of Domestic Partnership Site

  • You need to log into PeopleSoft Employee Self Service and create your life event “I got divorced/legally separated”.  
  •  In the section “Date Change Will Take Effect” please enter the date your divorce/legal separation was final, not when you want the coverage date to take effect.     
  • Follow the Life Event steps and make sure you upload your documents (County of San Diego Family Status Change Form and copy of final divorce decree or legal separation).  
  • The Benefits Department will receive notification when you have created and uploaded your supporting documentation.  We will review your documents and send an approval notification that your document(s) has been approved.  
  • You will be instructed to go back into PeopleSoft Employee Self Service and complete your changes.  Once you have submitted your changes, we will send you a Confirmation Statement. 
  •  You need to review the Confirmation Statement carefully to ensure your changes were captured accordingly.  You will be asked to sign and return the Confirmation Statement to complete the process.
  •  Reminder: Contact the Employee Benefits Division if you also wish to change your Beneficiary Designation at this time.

 

Q. LIFE EVENT CHANGE:  I recently got married and my spouse added me to his insurance – what do I need to do to drop my coverage with the County?

A:  Losing or Gaining Coverage Site 

  • You need to log into PeopleSoft Employee Self Service and create your life event “I gained other coverage”.   
  • In the section “Date Change Will Take Effect” Please indicate the date of marriage, not when you want the coverage date to take effect.  
  •  Follow the Life Event steps and make sure you upload your documents (County of San Diego Family Status Change Form, Flexible Spending Account Form, copy of supporting documentation indicating your name and effective date your new insurance started along with a copy of your marriage certificate). 
  •  The Benefits Department will receive notification when you have created and uploaded your supporting documentation.  We will review your documents and send an approval notification that your document(s) has been approved. 
  • You will be instructed to go back into PeopleSoft Employee Self Service and complete your changes.  Once you have submitted your changes, we will send you a Confirmation Statement.  
  • You need to review the Confirmation Statement carefully to ensure your changes were captured accordingly. You will be asked to sign and return the Confirmation Statement to complete the process.

 

Q. NEW HIRE:  I am unable to log into PeopleSoft to enter my new hire benefit elections because I do not have a password. Who do I contact for this information? 

A:  You will need to contact the Help Desk at 888-298-1222 to have your password reset. 

 

Q. NEW HIRE: I wanted to upload my marriage/birth certificate/document; how do I do that? 

A. To upload a document:

  • Log in to PeopleSoft then go to Main Menu>Self Service>Benefits then Document Upload
  • Click Hire.
  • Click Add Attachment and add a description of the document.