Access - Customer Service Call Center

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The Access Customer Service Call Center is an extension of the County of San Diego Family Resource Centers (FRCs). Serving residents, providers, and other government agencies with questions or needs related to Family Resource Center programs and services, including providing case management services for existing FRC customers countywide. Access customer service representatives are experienced eligibility workers who are trained in CalWORKs, CalFresh, and Medi-Cal programs. Access Agents complete eligibility determinations, take application requests, and update existing case information.

Access assists callers in a number of ways, some of which are listed below

  • Report lost or stolen EBT and BIC cards. You can also contact the California EBT Client website ·         https://www.ebt.ca.gov/caebtclient/lostcard.jsp
  • Report changes and updates to case information
  • Find out the status of an application or case
  • Request forms, packets, applications, and replacement BIC
  • Apply for Medi-Cal and CalFresh
For your convenience there are several ways to access case information without having to speak to an Agent:
  • Access case information through our Self-Service system 24 hours a day, 7 days a week.  
  • Send questions or report case changes via email: pubassist.HHSA@sdcounty.ca.gov
  • Apply for services, upload required documentation and access case information via My Benefits CalWIN by selecting the icon below.
 
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Helpful Links:

Contact us

Hours of Operations Monday to Friday 8-5 (except County holidays)
 
Telephone Toll-Free: 1 (866) 262-9881 E-mail: pubassist.HHSA@sdcounty.ca.gov
 
TDD (hearing impaired): (619) 589-4459 Mail: PO Box 85027, San Diego, CA 92186  
Fax: (858) 467-9088