Access Services and Operations

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System Updates

ACCESS Self-Service is now available to callers. Customers can hear the status of their case, benefit amount, and periodic report status without speaking to an agent. Callers will need to enter their Social Security Number (SSN) to utilize this system. These services are available 24 hours a day, 7 days a week - click here for exceptions. For faster service, call before or after ACCESS business hours, which are Monday – Friday, 8:00 a.m. to 5:00 p.m. 

Services Provided

ACCESS assists callers in a number of ways, some of which are listed below:

  • Report lost or stolen EBT and BIC cards
  • Report changes and updates to case information
  • Find out the status of an application or case
  • Request forms, packets, applications, and replacement BIC
  • Apply for Medi-Cal

For data on calls handled by ACCESS agents, view the Monthly Calls Handled Graph.PDF icon

For data on the number of persons served by programs supported by ACCESS, view the Program Trend Data website.

Self-Service Keypad Shortcuts

CalWORKs Status: 1 – 2 – enter SSN – 1 (to confirm SSN) – 1 – 1
CalFresh/SNAP Status: 1 – 3 – enter SSN – 1 (to confirm SSN) – 1
Medi-Cal Status: 1 – 4 – enter SSN – 1 (to confirm SSN) – 1 – 1
CAPI Status: 1 – 5 – enter SSN – 1 (to confirm SSN) – 1
Replacement BIC: 1 – 4 – enter SSN – 1 (to confirm SSN) – 3
Replacement EBT: 1 – 1 – 1 – 1
Replacement CalFresh/SNAP QR7:1 – 3 – enter SSN – 1 (to confirm SSN) – 5
Replacement CalWORKs QR7: 1 – 2 – enter SSN – 1 (to confirm SSN) – 1 – 4
Replacement Medi-Cal MSR: 1 – 4 – enter SSN – 1 (to confirm SSN) – 1 - 4
Employment Services Worker Phone #: 1 – 2 – enter SSN – 1 (to confirm SSN) – 3

E-Mail

ACCESS representatives can respond to general inquiries via e-mail: pubassist.HHSA@sdcounty.ca.gov. Be aware that certain information cannot be shared via e-mail due to its confidentiality issues. Requests submitted via e-mail will be responded to within 3 business days. If you cannot wait up to 3 business days, please call ACCESS at 1-866-262-9881.