Please use this form to request assistance with OverDrive eBooks and eAudiobooks.
Note: For other questions, please use our Contact Customer Support form.
Please fill in all fields marked with an asterisk (*):
* Library Card Number:
* Email Address:
* Confirm Email Address:
Describe the steps to reproduce the problem that is occurring:
(in as much detail as possible)
What is the exact text of any error message(s) that appear?
List the web address(es) of these error page(s).
What are the names of the book(s) that you are trying to download?
What is the format of the book(s) that you are trying to download?
eBook - EPUB
eBook - Kindle
eBook - PDF
Audiobook - MP3
Audiobook - WMA
What is the operating system on the computer that you are downloading onto: (e.g. Windows Vista, Windows XP, Apple Tiger)
What is the Internet browser and version that you are using on your computer? (e.g. Internet Explorer 8, Firefox 3)
For PC users: What version of Windows Media Player is installed on your computer?
If applicable, what is the make/model of the device that you are trying to transfer the book to? (e.g. iPod, Creative MuVo, iPhone, Sony Reader)