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Request and Overdue Notices

Request notices are sent by email (if a customer's account has an email address) or by postal mail once requested item(s) have arrived at a library branch and are available for pickup.

Courtesy overdue notices are sent by email (if a customer's account has an email address) or by postal mail once an item has been overdue for more than 14 days. A second courtesy notice will be mailed when the item is 28 days overdue.

What types of notices can be received through email?

Three types of notices can be sent to customers through email:

How do I set up my account to receive email notices?

  1. Log in to My Library Account.
  2. Click on the Modify Personal Info button.
  3. Enter your email address and click on the Submit button.

Your email address has now been added to your library account. The above three types of notices will now be emailed to you, rather than sent to you in postal mail.

Library staff are also able to assist you with adding your email address to your library account.

Why am I not receiving my email notices?

If you have already set up your library account with an email address, the following are possible reasons you are not receiving your notices:

What are the library's return address and e-mail subjects?