Strategic Initiative – Healthy Families
Contributed to research efforts in childhood death by providing statistics and case examples, and lending expertise through active participation in groups including the San Diego County Child Fatality Committee, the Methamphetamine Strike Force, Medical Examiners and Coroners Alert Project (MECAP), National Institute of Child Health and Human Development (NICHD) and the California Sudden Infant Death Syndrome (SIDS) Advisory Council.
Strategic Initiative – Safe Communities
Enabled timely sharing of detailed information with customers (families, law enforcement agencies, hospitals, insurance companies, media, etc.) regarding the cause and manner of death.
Required Discipline for Excellence - Customer Satisfaction
Began the healing process of those who have lost a loved one by providing timely and compassionate service and accurate information about Medical Examiner procedures.
- Notified 91% (2,391 of 2,627) of next-of-kin for identified Medical Examiner cases in 12 hours or less, exceeding the goal of 90%.
- Enabled timely funeral services for families by making 99% (2,398 of 2,409) of bodies ready for release in 7 days or less, exceeding the goal of 97%.