IT Outsourcing Agreement
Amended and Restated – March 3, 2023
List of Schedules, Exhibits, and Appendices
Schedule A Definitions
Schedule A Definitions Appendix A.2 Assigned
Contracts
Schedule A Definitions Appendix A.3 Assigned
Leases
Schedule A Definitions Appendix A.4 Contractor
Software
Schedule 1.2 Offeror's Proposal
Volume I Terms and Conditions
Volume II Technical
Volume III Price
Schedule 2.1 Transition Plan
Schedule 2.2 Termination Fees During Transition
Schedule 3.2 Form Bill of Sale
Schedule 3.3 Form Assignment and Assumption Agreement
Schedule 4.3 Operational Services
Schedule 4.3 Exhibit 4.3-1 Contractor's
Solution
Schedule 4.4 Asset-Management
Upgrades-and-Enhancements
Schedule 4.8 Service Levels
Schedule 4.8 Exhibit 4.8-1 Special Service Level Requirement
Schedule 5 Invoices and Reports
Exhibit-5.1 Telecom Fees
Schedule 7.2 End-User Satisfaction Surveys
Schedule 7.3.1 Standards and Procedures
Manual
Schedule 7.6 Shared Resources
Schedule 8.1 License Agreement
Schedule 10.1.1 Contractor Key Personnel
Schedule 10.3 Relationship Management
Schedule 12.1.1 Information Privacy and Security,
CORI, CLETS, and County Facility Access
Exhibit 12.1.1-1 County Privacy Incident Report
Form
Exhibit 12.1.1-2 CORI-CLETS Training Request
Form
Exhibit 12.1.1-3 Employee-Volunteer Statement
Form
Exhibit 12.1.1-4 Private Contractor Management
Control Agreement
Exhibit 12.1.1-5 Federal Bureau of Investigations
Criminal Justice Information Services Security Addendum
Schedule 14.1 Approved Subcontractors
Schedule 16.1 Fees
Schedule 16.1 Fees Exhibit 16.1-1 Resource Unit
Price Summary
Schedule 16.1 Fees Appendix 16.1-1a Fees (Sample
Calculations)
Schedule 16.1-1 Appendix 1 New Site Install Variable
Components
Schedule 16.1 Fees Exhibit
16.1-2 Resource Unit Price Decomposition
Schedule 16.1 Fees Exhibit
16.1-3 Maximum Annual Fee
Schedule 16.1 Fees Exhibit
16.1-4 Labor Categories
Schedule 16.1 Fees Exhibit
16.1-5 Firm Fixed Price for Applications Maintenance &
Operations - Portfolio Applications
Schedule 16.1 Fees Exhibit
16.1-5b Firm Fixed Price for Applications Maintenance and
Operations
Schedule 16.1-6 Resource Unit
Price Summary Option Term
Schedule 16.1-7 ELA Pricing
Adjustments
Schedule 16.7 Benchmarking
Methodology
Schedule 16.8 Fee
Reductions
Schedule 18.2 Third Party Contracts
Approved Contract Changes
COSD-113
Service Level Updates
COSD-114
Sr. Curam Interface Architect Rate Increase
COSD-115
Applications Developer - ERP Principal Labor
COSD-116
Low Code Application Platform - OutSystems Resource Unit
COSD-117
Application M&O FFP Reduction Contract Year 7
COSD-118
Network Equipment Refresh Deferral
COSD-119
Service Level Updates
COSD-120
Name Change
COSD-121
ROV Special Level Support Revision
COSD-122
Revision of Service Level 53 Application Response Time
COSD-123
Network Access - Static Wired for Library Resource Unit
COSD-124
Administrative Change to Contract Number
COSD-125
Service Level 14 Modification - Terminate End-User Account
COSD-126
Third Party Network Access - MS Teams Room
COSD-127
Electronic Health Records Program Management Services Resource
Unit
COSD-128
Malware Protection and Secure Internet Access Resource
Units
COSD-129
Updates to Schedules 16.1-1 RU Price Summary, 16.1-2 RU Price
Decomposition, 16.1-6 RU Price Summary Option Term and Addition of
Schedule 16.1-6a RU Price Decomposition Option Term
COSD-130 Low
Code Application Platform – OutSystems Resource Unit Fee
Revision
COSD-131 Desktop
– Small Form Factor Resource Unit
COSD-132
Correction to Schedule 16.1-6 Resource Unit Price Summary Option
Term
COSD-133
Third Party Billing - AWS GovCloud and Commercial Cloud Services
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