IT Outsourcing Agreement

no image

Amended and Restated – March 3, 2023

List of Schedules, Exhibits, and Appendices

Schedule A Definitions
Schedule A Definitions Appendix A.2 Assigned Contracts
Schedule A Definitions Appendix A.3 Assigned Leases
Schedule A Definitions Appendix A.4 Contractor Software

Schedule 1.2 Offeror's Proposal
Volume I Terms and Conditions
Volume II Technical
Volume III Price

Schedule 2.1 Transition Plan
Schedule 2.2 Termination Fees During Transition

Schedule 3.2 Form Bill of Sale
Schedule 3.3 Form Assignment and Assumption Agreement

Schedule 4.3 Operational Services
Schedule 4.3 Exhibit 4.3-1 Contractor's Solution
Exhibit 4.3-2 Audio Video Conference Rooms Configuration and Support
Schedule 4.4 Asset-Management Upgrades-and-Enhancements
Schedule 4.8 Service Levels
Schedule 4.8 Exhibit 4.8-1 Special Service Level Requirement

Schedule 5 Invoices and Reports
Exhibit-5.1 Telecom Fees

Schedule 7.2 End-User Satisfaction Surveys
Schedule 7.3.1 Standards and Procedures Manual
Schedule 7.6 Shared Resources

Schedule 8.1 License Agreement

Schedule 10.1.1 Contractor Key Personnel
Schedule 10.3 Relationship Management

Schedule 12.1.1 Information Privacy and Security, CORI, CLETS, and County Facility Access
Exhibit 12.1.1-1 County Privacy Incident Report Form
Exhibit 12.1.1-2 CORI-CLETS Training Request Form
Exhibit 12.1.1-3 Employee-Volunteer Statement Form
Exhibit 12.1.1-4 Private Contractor Management Control Agreement
Exhibit 12.1.1-5 Federal Bureau of Investigations Criminal Justice Information Services Security Addendum

Schedule 14.1 Approved Subcontractors

Schedule 16.1 Fees
Schedule 16.1 Fees Exhibit 16.1-1 Resource Unit Price Summary 
Schedule 16.1 Fees Appendix 16.1-1a Fees (Sample Calculations)
Schedule 16.1-1 Appendix 1 New Site Install Variable Components
Schedule 16.1 Fees Exhibit 16.1-2 Resource Unit Price Decomposition
Schedule 16.1 Fees Exhibit 16.1-3 Maximum Annual Fee
Schedule 16.1 Fees Exhibit 16.1-4 Labor Categories
Schedule 16.1 Fees Exhibit 16.1-5 Firm Fixed Price for Applications Maintenance & Operations - Portfolio Applications
Schedule 16.1 Fees Exhibit 16.1-5b Firm Fixed Price for Applications Maintenance and Operations 
Schedule 16.1-6 Resource Unit Price Summary Option Term
Schedule 16.1-7 ELA Pricing Adjustments
Schedule 16.7 Benchmarking Methodology
Schedule 16.8 Fee Reductions
Schedule 18.2 Third Party Contracts

Schedule 19 Insurance


Approved Contract Changes

COSD-113 Service Level Updates
COSD-114 Sr. Curam Interface Architect Rate Increase
COSD-115 Applications Developer - ERP Principal Labor
COSD-116 Low Code Application Platform - OutSystems Resource Unit
COSD-117 Application M&O FFP Reduction Contract Year 7
COSD-118 Network Equipment Refresh Deferral
COSD-119 Service Level Updates
COSD-120 Name Change
COSD-121 ROV Special Level Support Revision
COSD-122 Revision of Service Level 53 Application Response Time
COSD-123 Network Access - Static Wired for Library Resource Unit
COSD-124 Administrative Change to Contract Number
COSD-125 Service Level 14 Modification - Terminate End-User Account
COSD-126 Third Party Network Access - MS Teams Room
COSD-127 Electronic Health Records Program Management Services Resource Unit
COSD-128 Malware Protection and Secure Internet Access Resource Units
COSD-129 Updates to Schedules 16.1-1 RU Price Summary, 16.1-2 RU Price Decomposition, 16.1-6 RU Price Summary Option Term and Addition of Schedule 16.1-6a RU Price Decomposition Option Term
COSD-130 Low Code Application Platform – OutSystems Resource Unit Fee Revision
COSD-131 Desktop – Small Form Factor Resource Unit
COSD-132 Correction to Schedule 16.1-6 Resource Unit Price Summary Option Term
COSD-133 Third Party Billing - AWS GovCloud and Commercial Cloud Services
COSD-134 NetBackup Solution AWS
COSD-135 Service Level 46 - Server Software Update
COSD-136 Virtual Phone - MS Teams Phone Advanced Features
COSD-137 Inactivate Service Level 44-1 Server Provisioning – Physical (Excludes Oracle)