IT Outsourcing Agreement
Effective 11/15/2016
IT Telecommunications Service Agreement
Schedule A Definitions
Schedule A Definitions Appendix A.2 Assigned
Contracts
Schedule A Definitions Appendix A.3 Assigned
Leases
Schedule A Definitions Appendix A.4 Contractor
Software
Schedule 1.2 Offeror's Proposal
Volume I Terms and Conditions
Volume II Technical
Volume III Price
Schedule 2.1 Transition Plan
Schedule 2.2 Termination Fees During Transition
Schedule 3.2 Form Bill of Sale
Schedule 3.3 Form Assignment and Assumption Agreement
Schedule 4.3 Operational Services
Schedule 4.3 Exhibit 4.3-1 Contractor's
Solution
Schedule 4.4 Asset-Management
Upgrades-and-Enhancements
Schedule 4.8 Service Levels
Schedule 4.8 Exhibit 4.8-1 Special Service Level Requirement
Schedule 5 Invoices and Reports
Exhibit-5.1 Telecom Fees
Schedule 7.2 End-User Satisfaction Surveys
Schedule 7.3.1 Standards and Procedures
Manual
Schedule 7.6 Shared Resources
Schedule 8.1 License Agreement
Schedule 10.1.1 Contractor Key Personnel
Schedule 10.3 Relationship Management
Schedule 12.1.1 Information Privacy and Security,
CORI, CLETS, and County Facility Access
Exhibit 12.1.1-1 County Privacy Incident Report
Form
Exhibit 12.1.1-2 CORI-CLETS Training Request
Form
Exhibit 12.1.1-3 Employee-Volunteer Statement
Form
Exhibit 12.1.1-4 Private Contractor Management
Control Agreement
Exhibit 12.1.1-5 Federal Bureau of Investigations
Criminal Justice Information Services Security Addendum
Schedule 14.1 Approved Subcontractors
Schedule 16.1 Fees
Schedule 16.1 Fees Exhibit 16.1-1 Resource Unit
Price Summary
Schedule 16.1 Fees Appendix 16.1-1a Fees (Sample
Calculations)
Schedule 16.1-1 Appendix 1 New Site Install Variable
Components
Schedule 16.1 Fees Exhibit
16.1-2 Resource Unit Price Decomposition
Schedule 16.1 Fees Exhibit
16.1-3 Maximum Annual Fee
Schedule 16.1 Fees Exhibit
16.1-4 Labor Categories
Schedule 16.1 Fees Exhibit
16.1-5 Firm Fixed Price for Applications Maintenance &
Operations - Portfolio Applications
Schedule 16.1 Fees Exhibit
16.1-5b Firm Fixed Price for Applications Maintenance and
Operations
Schedule 16.1-6 Resource Unit
Price Summary Option Term
Schedule 16.1-7 ELA Pricing
Adjustments
Schedule 16.7 Benchmarking
Methodology
Schedule 16.8 Fee
Reductions
Schedule 18.2 Third Party Contracts
Approved Contract Changes
COSD-057 ScreenScape Services
COSD-058 Desktop - Mini Workstation Resource
Unit
COSD-059 Uninterrupted Power Supply (UPS)
Support
COSD-060 Video Streaming - COC Chambers
Resource Unit
COSD-061 Extension of Interim Service
Levels
COSD-062 Service Level 31 Hardware IMAR
Update
COSD-063 Monochrome Network High Volume Printer -
Large Format Resource Unit Fee Revision
COSD-064 Citrix Account Resource Unit
COSD-065 Applications M&O FFP
Reduction
COSD-066 Extension of Interim Service Levels 44 and
45
COSD-067 Application Developer - Advanced
Technology
COSD-068 Desktop - Engineering Workstation Gold
Resource Unit
COSD-069 Network Equipment Refresh
Deferral
COSD-070 Enterprise Application Access Resource
Unit
COSD-071 Virtual Fax Resource Unit
COSD-072 Name Change
COSD-073 Extension of Interim Service Levels 44 and
45
COSD-074 Schedule 18.2 - Third Party
Contracts
COSD-075 Federal Grant
Provisions
COSD-076 Mobile Device
Support Services - Intune Resource Unit
COSD-077 Resource Units
Banding Revision
COSD-078 WebEx Video
Conferencing Services Resource Unit
COSD-079 Service Level
Updates
COSD-080 Third Party
Transaction Resource Unit
COSD-081 ConnectWell San
Diego Development / Test Server Resource Units
COSD-082 Service Level
53-1 Application Reponse Time (Interim) Update
COSD-083 Cloud IaaS and
PaaS Resource Unit
COSD-084 Applications
M&O FFP Reduction
COSD-085
Electronic Signature Resource Unit Revision
COSD-086 Service Levels
44 and 45 Update
COSD-087 Mobiity
Services Resource Unit Revision
COSD-088 Cloud Iaas and
PaaS Resource Unit Interim Pricing
COSD-089 Duo Hardware
Token MFA Resource Unit
COSD-090
Audio/Video Conference Rooms Standardization
COSD-091
Oracle Exadata X8M Resource Units
COSD-092 Laptop - Standard LTE and Tablet -
Surface
COSD-093 FirstNet Mobility Services Resource
Units
COSD-094 Multi-Factor Authentication
Service
COSD-095 External DNS Management Enhancement RU
Revision
COSD-096 Apple MacBook Support
COSD-097 Service Level 40 - Daily Backup -
Revision
COSD-098
Clonetab and DIMSNet Solutions Resource Units
COSD-099 Wildfire Scanning Service RU
COSD-100 SL25 Revision
COSD-101
Print Outputs Delivery Schedule Revision
COSD-102
Edgemoor Skilled Nursing Facility Active Directory (AD) Account
Creation
COSD-103 Engagement HQ Resource Unit
COSD-104 NetBackup Solution RU
COSD-105 NetBackup Solution RU Fee
Revision
COSD-106 Application M&O FFP Reduction Contract
Year 6
COSD-107 Service Level 46 - Server Software Update -
Revision
COSD-108
Survey Solution Support Services Resource Unit
COSD-109
Voice Services Resource Units Restructure
COSD-110
Electronic File Sharing Services Resource Unit
COSD-111
Service Level 27 - End User Satisfaction Revision
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