DEHQ Operations during COVID-19

To ensure our customer’s needs are being met, DEHQ operates Customer Service Phone lines Monday through Friday from 8:00 am to 4:30 pm.and continues to provide services via customer drop off and online services. 

Effective April 1, 2021 the Department of Environmental Health and Quality (DEH) will start offering in-person appointments and consultations at our service counters.

Permit appointments: (858) 505-6666 |
Plan Check appointments: (858) 505-6660 |  

You can also click to schedule a meeting with DEHQ.

Public Counter & Kiosk Hours: Counters have reopened as of June 15, 2021, Monday through Friday, excluding holidays, 8:00 a.m. to 4:30 p.m. Starting July 1, 2021, our Public Counter hours are updating to Monday through Friday, 8:00 a.m. to 4:00 p.m. with a Lunch Break closure from 12:00 p.m. to 1:00 p.m.

We are committed to your safety, in order to slow the spread of COVID-19, all persons on the campus that are unvaccinated must wear a mask. To ensure your safety, DEHQ has increased cleaning and sanitizing the customer areas and touchpoints after each customer.  

For up to date information about COVID-19, including resource documents such as frequently asked questions, informational posters, and guidance, please visit

For more specific guidance and FAQs visit:

DEHQ is available to serve you via:

  • Citizen Access is a website with online services to search records,  pay for existing permit (record) and  re-inspection fees, and  apply for permits on-line.
  • Payment Online  For online payments, click Citizen Access or go to http:/  Go to the DEHQ tab, then in the General Search section, enter the Record Number (printed on invoice) in the Record Number field and click Search.  Clcik on Payments, select Fees from the dropdown list, click "Pay Fees" link, then click on "Continue with Application" and select one of the Payment options.  Online payment instructions are available in English and Español.
    • Online payments can only be made on existing permit (records) and for re-inspection fees
    • Online payments can be by EFT (Electronic Fund Transfer) or by credit card (Visa, Master Card)
  • Public Records can also be accessed online through the Environmental Health Document Library.  Public record requests can be emailed to the Public Records Program Duty Desk or faxed to            (858) 505-6848.  For questions please call (858) 505-6921.
  • Pool and Food Facility Plan Check can be submitted online via Citizen Access by following these instructions. Should you have any questions, please call (858) 505-6660.  
  • Hazardous Materials Business Plan (HMBP) Plan Check can be submitted online using the Online Hazardous Materials Questionnaire via Citizen Access, following these instructions.
    • You will be asked to create a username and password and will be able to submit information online. You will have the ability to pay the fee online and receive a digitally stamped copy of the Hazardous Materials Questionnaire. DEHQ can also refer the information to the Air Pollution Control District (APCD) for their review and stamp.
      - OR -
    • Send an electronic copy of the Hazardous Materials Questionnaire to Sayed Khalid at  Once received, fee payment can be arranged online. After we’ve received your fee payment, you will receive your Hazardous Materials Questionnaire with a digital stamp.
  • Underground Storage Tank (UST) Plan Check completed applications can be submitted to UST Plan Check Permit Applications can be found here and related questions can be sent to
  • Septic System Permits application forms and fees can be found here. Applications can be electronically submitted to For any questions on this process or to schedule an appointment, please contact the Land Use Duty Desk at (858) 565-5173.   
  • Water Well Permits application forms and fees can be found here. Application forms can be electronically submitted to For any questions or to schedule an appointment, please contact the Well Program Duty Desk at (858) 505-6688.
  • Recycled Water Projects application forms and fees can be found here. Applications can be electronically submitted to For any questions or to schedule an appointment, please contact the Recycled Water Program at (858) 565-5173. 
  • Voluntary Assistance Program information, application forms, and fees are online.  For questions please contact the Site Assessment and Mitigation Program Duty Desk at (858) 505-6808.
  • Vector Control Program services including mosquitofish pickup, insect identification and rabies testing submissions will continue.
    • If picking up mosquito fish, please call (858) 694-2888 or email to schedule an appointment. 
    • Insect samples for identification can be submitted by email to as clear images less than 5mb in size or by US mail to:

            5570 Overland Ave. Suite 102
            San Diego, CA 92123
            ATTN: Vector Ecologist

If you have any questions regarding this information, or for other services, please contact the following:

Additional contact information can be found here.  For a list of services and programs please refer to A to Z services.  

Food Facility Plan Check Fee Waivers


July 9, 2021: The Department of Environmental Health and Quality's Food and Housing Division's Plan Check unit has expended the funds approved by the Board of Supervisors to waive $1,360,000 in Plan Check fee for the initial submittal of new construction and remodeled food facility projects.1654 food plan check projects qualified for the fee waiver.