Adult/Older Adult System of Care

HHSA Family

Case Management

If you have a Behavioral Health emergency, please call 9-1-1.

To access referrals or call the Crisis Line, phone 1-888-724-7240.

Case Management services help people with long-term behavioral health problems to:

  • Maintain housing
  • Obtain financial assistance, and 
  • Obtain medical and psychiatric treatment

Case Management services also help clients link with other community services, such as: education, work and social programs. 

Services may include, but are not limited to: 

  • Assisting with supportive counseling, coordination, and referral; 
  • Ensuring access to service delivery system; 
  • Assessment, service plan development and 
  • Monitoring of client progress.

Eligibility Criteria for SBCM: Client must meet two or more of the criteria below:

  •  Ages 18 - 59;
  • Medical Necessity must be established (face to face) to determine the presence of a severe psychiatric disability and need for Strength Based Case Management (SBCM) services per LOCUS (Level 3 - High Intensity Community Based Services);
  • Has current LPS Conservatorship (may be a designated County Conservator or family member (Private Conservator);
  • Client is not homeless but may be at-risk of homelessness;
  • Minimum one hospitalization in the past year, OR multiple ER utilizations, PERT interventions, jail mental health service and/or long-term care hospitalization;
  • Have major impairments in life functioning;
  • Person is not connected to outpatient treatment;
  • Person is experiencing an acute psychiatric episode that might require SBCM level services
  • Is at high risk of admission to an inpatient mental health facility;
  • Has a substantial need for supportive services (including care coordination and outreach mental health services) to maintain current level of functioning in the community, as evidenced by missed appointments, medication non-adherence, or inability to coordinate services from multiple agencies;
  • Does not have a case manager from another program who is able to address mental health needs.

Core Hours are M-F, 8am-5pm


North Central

Phone Languages Cultural Competencies
- English
- Tagalog
- Spanish
- French
- Older Adult
- Sexual Orientation
- Homeless
- African American
- Hispanic/Latino
- Middle Eastern


East County

Phone Languages Cultural Competencies
- English
- Polish
- Older Adult
- Sexual Orientation
- Homeless
- African American
- Hispanic/Latino


For administrative information or to send feedback about this page, send us an email or phone 619-692-8715. Please do not email sensitive information such as date of birth, social security number or medical record number.