Community-Based Organizations FAQs
COVID-19 General Questions
What personal protective equipment (PPE) would you suggest for us daily
if we provide food pantry services for people?
PPE such as N95 masks are currently only required for essential workers. Those in food pantry services should follow all suggested measures necessary to maintain proper sanitation, employee screening, social distancing and facial coverings. You can find the Governor and the County Public Health orders at County of San Diego Coronavirus Disease 2019.
How does a face covering protect us?
Starting on May 1, everyone must wear face coverings anywhere in public they come within six feet of another person or whenever they enter a business. Find more details here.
View the latest Public Health Order here.
From the CDC website.
We know from studies that there is a significant portion of individuals who are infected with coronavirus but lack symptoms (asymptomatic). Furthermore, those who eventually develop symptoms (presymptomatic) can transmit virus to others prior to showing symptoms. What this means is that the virus can spread between people who are interacting in close proximity – speaking, coughing, sneezing – even if these people are not exhibiting symptoms. Facial coverings, in addition to all of the other non-pharmaceutical interventions (NPIs), such as physical distancing, hand washing and not gathering, are important to reduce the spread of COVID-19, especially in public settings where other social distancing measures are difficult to maintain. Facial coverings can help reduce the spread of COVID-19 and should be used in addition to physical distancing when we are outside.
Where are the testing kits available? What can you tell us about tests?
I have multiple employees with symptoms, but they don’t “qualify” for
We have major shortages of tests & personal protective equipment. We can make it difficult to have the virus infect us. That allows the rate of transmission to be slow enough to avoid more people getting sick and the medical care system from being overwhelmed. The testing is only part of the challenge. In an ideal world, everyone who wants a test can get one. We are not facing an ideal world currently, so we had to prioritize the people who need to get tested. If you are sick but doing fine stay home - you don't need testing.
The highest priority for the County of San Diego remains to test those with COVID-19 infection symptoms or people in high-risk groups that may include:
- Healthcare workers, first responders, other social service employees, and people in essential jobs
- People with chronic medical conditions
- People living in a residential or group setting, such as a long-term care facility or shelter
- People exposed to infected individuals in place where COVID-19 risk is high
Where can people be tested or screened for COVID-19?
COVID-19 tests are used to evaluate your health and help public health agencies control the spread of the virus. They can show places and groups with higher rates of infection. Understanding these patterns is important to safely reopening. If you have symptoms, contact your medical provider. If you don’t have one, call 2-1-1. If you have serious symptoms, like difficulty breathing, call 9-1-1. You should also contact your health care provider to see if they have free testing. You can get free testing for COVID-19 at many locations throughout San Diego County. You need an appointment to be tested.
- For County site appointments, call 2-1-1. For a list of testing sites and locations by day, go to the County of San Diego Testing Page.
- For state sites, make appointment online or call 888-634-1123. State sites are in Escondido, El Cajon, Chula Vista, San Ysidro and Southeastern San Diego.
These are diagnostic tests. The test takes about 5-10 minutes. Test results generally come back in 3-5 days. [Posted 6/5/2020]
What are the protocols for those who are providing food and resources to
people who are homeless?
If it is permitted by environmental health, you can provide food. However, do not work or help if sick.
We have daycares asking if they can stay open for essential personnel
such as hospital workers, etc., is this allowed?
Daycares are still open. Daycare centers should employ heightened cleaning and distancing requirements. Babysitters may also come to the house to care for minors. Childcare facilities need to operate and follow the regulations in the Public Health Order and the CDPH Guidance for Childcare Programs and Providers, or you can go view the requirements and FAQ’s at the Child Care Sector Website.
As we move forward into this critical phase of slowing the spread of the
virus, are the same guidelines still in place for April? Are there any
adjustments that San Diego Public Health would recommend, especially
regarding asymptomatic transmission?
The same guidelines will apply, and the public health order has been extended indefinitely. We are in discussion regarding asymptomatic transmission and there will be more to come on that. You can find the Governor and the County Public Health orders at County of San Diego Coronavirus Disease 2019.
Are public health workers required to have a face covering? What are the
new requirements for wearing facial coverings in public?
As of May 1, the County is requiring you to wear face coverings in many public settings. The coverings help prevent the spread of COVID-19 and are part of our path to reopening San Diego. See full health order. Face coverings can be made of cloth. Homemade coverings, bandanas, scarves and neck gaiters are all OK. Medical grade masks should be saved for healthcare workers.
In general, you must wear face coverings anywhere you come within six feet of others. That includes:
- Waiting in line to go inside a store
- Shopping in a store
- Picking up food at a restaurant
- Waiting for or riding on public transportation
- Riding in a taxi or other ride service vehicle
- Seeking health care
- Going into facilities allowed to stay open
- Working an essential job that interacts with the public
What about resources specifically for undocumented people?
Documentation status does not matter from the perspective of health care access and service. Anyone can be seen by any of our community clinics, or they can call the triage line and get the treatment or care they deserve and are entitled to.
What services are available to immigrants who will not be able to access
the federal crisis funding to come?
Please visit https://211sandiego.org/. Type "Immigrants" in the search engine. Other funds include they SDIRC Immigrant Relief Fund, which is now accepting applications! The San Diego Immigrant Rights Consortium (SDIRC), a project of Alliance San Diego, is providing funding of up to $500.00 for immigrant families in San Diego County who have lost all or part of their income due to the COVID-19 pandemic. To apply for the grant or donate to the fund, please visit: Alliance San Diego - SDIRC Immigrant Relief Fund.
Is there any assistance with supplies such as cell phones for clients so
they can get in touch with us and we with them?
There are free cell government cell phones still for those that are eligible, such as TAG Mobile, which offers free lifeline smartphones in San Diego, CA with unlimited talk, global messaging and 3GB LTE Date every month. In order to be eligible however:
- You should be a resident of San Diego, CA.
- You must be participating in one of the listed Eligible Subsidy Programs or have an income that is at or below 150% of the federal poverty level and can provide valid proof of participation.
- No one in your household is currently receiving any other LifeLine offering from TAG or another LifeLine provider.
- You can provide valid photo identification.
If required, you can provide valid proof of current address. You can find out more at TAG Mobile.
Could you explain about the disaster loan?
Please visit the Businesses and Employers Sector Website.
Is there help for non-profits that are having to layoff personnel?
Many resources are available to many sectors in San Diego County. Please visit Coronavirus-sd.com for a list of resources for each related sector, and then visit the business sector page. You can also find more information at the San Diego Workforce Partnership at workforce.org for more information on assistance for non-profits, or the U.S. Small Business Administration at https://www.sba.gov/disaster-assistance/coronavirus-covid-19. [Posted 6/5/2020]
Who can people experiencing homelessness call for resources?
The number to call for services is 1-858-715-2350 for people experiencing homelessness. Other resources are also available at 211, such as food, health, utility, housing, financial income and employment, as well as other types of resources. You can call 211 or go to https://211sandiego.org/ for more information, and click on one of the associated tabs.
What is the wait time for unemployment insurance?
Please refer to San Diego Workforce Partnership and 2-1-1. We hope collectively and holistically we can get through this together, especially the economic and mental health struggles.
How the County inform Refugee and Immigrants for any new updates of
COVID-19 who have lower English proficiency or speak different languages?
The County of San Diego is committed to ensuring that every San Diegan, regardless of the language they speak, have access to the resources they need to stay safe during this crisis. Our site has multilingual resources on COVID-19, including Spanish, Chinese, Arabic, Farsi, Japanese, Korean, Tagalog, Vietnamese and Chaldean. You can also use the Google translator widget on the County's website to translate the entire page into any supported language. You find those at Coronavirus-sd.com. To get more information about our Partner Relay, reach out to: SDpartnerrelay@sdcounty.ca.gov.
Should organizations who can offer food delivery to clients (without
transportation to food banks) do so or is it discouraged to do so?
You should reach out to other organizations to see if you can collaborate for this purpose, and always follow environmental health's precautions. We would encourage you to do so safely and while following the guidelines.