San Diego In Focus
Child Support Services

Child Support Services

The department of Child Support Services collaborates with parents, courts, governmental agencies, and community resources to support the long-term well-being of customers’ children by establishing and enforcing court orders for financial and medical support.


Maintained the percentage of current support collected to current support owed to 72% (of $163 million)

Collected and distributed $177 million in child support payments 

Maintained the percentage of open cases with an enforceable order to 89.6% of 62,250

Established parentage in 99.7% of children in the caseload

Ranked 17th in the State in collections for current support, the highest ranking of the six largest counties

Ranked 4th in the State in collecting child support arrears

Collected $3.52 for every $1.00 spent on operations

Increased public assistance grant adjustments to 20% from 17% the year before

Continued to collaborate with parents, courts, governmental agencies, and community resources to support the long-term well-being of customers’ children by establishing and enforcing court orders for financial and medical support

Enhanced customer service by implementing payment for customers in all San Diego DCSS locations, resulting in nearly $1 million in child support collected

Expanded "In Your Neighborhood" outreach event in public libraries from 3 locations to 17 locations and assisted over 600 customers

Conducted workshops for 1,059 on concepts to help bridge generations out of poverty, and facilitated a poverty simulation for 283 County workers to help enlighten the plight those in poverty face

Conducted in-office interviews for 72% of new applicants for cash assistance identified as homeless resulting in less time to receive benefits for 860 homeless families

Enhanced customer service access to information and reduced time to order established by expanding jail outreach to 10 local, state, federal, and contracted facilities, serving over 650 customers

Military and Veteran outreach enhanced with monthly on-site @ VA Counseling Center and Camp Pendleton Legal Services

Enhanced customer access to needed services by recurring monthly on-sites @ DCSS offices from 7 community partners offering; legal assistance, employment services and job placement, health insurance options and enrollment assistance, financial counseling, and family behavioral support services. As of January 2018, 160 customers assisted

Awards

2018 NACo Achievement Award for “Early Intervention Team” – BPAI developed a program to help families who receive public assistance stay out of the criminal justice system by promoting awareness of program integrity and by identifying potential fraudulent activities close to the onset and quickly communicating those to recipients, in an effort to mitigate large overpayments and potential prosecution which could impair their ability to be self-sufficient in the future.  Since implementation of EIT in November 2016, overall grant adjustments increased from 9 % to 17% and EIT cases resulted in 40% grant adjustments

2018 NACo Achievement Award for “Military and Veteran’s and Outreach” – After learning from a Department of Veteran Affairs homelessness survey that child support assistance is among the top contributing factors to veteran homelessness and one of the highest unmet veteran needs, DCSS added a military and veteran liaison to its staff. The role is designed to serve as an in-house expert on the familial, legal, financial and career intricacies of the armed forces

2018 NACo Achievement Award for “In Their Shoes Training” – This is an interactive employee training that sheds light on what customers experience when interacting with DCSS. Staff members then receive copies of a fictional Summons and Complaint simulating the experience of customers. Employees are asked to write down the emotions and questions that arise in their minds. The experience provides valuable insight into what DCSS customers go through each day

Department of Child Support Services