Adult/Older Adult System of Care

HHSA Family

Case Management

If you have a Behavioral Health emergency, please call 9-1-1.

To access referrals or call the Crisis Line, phone 1-888-724-7240.

Case Management services help people with long-term behavioral health problems to:

  • Maintain housing
  • Obtain financial assistance, and 
  • Obtain medical and psychiatric treatment

Case Management services also help clients link with other community services, such as: education, work and social programs. 

Services may include, but are not limited to: 

  • Assisting with supportive counseling, coordination, and referral; 
  • Ensuring access to service delivery system; 
  • Assessment, service plan development and 
  • Monitoring of client progress.

Eligibility Criteria for SBCM: Client must meet two or more of the criteria below:

  •  Ages 18 - 59;
  • Medical Necessity must be established (face to face) to determine the presence of a severe psychiatric disability and need for Strength Based Case Management (SBCM) services per LOCUS (Level 3 - High Intensity Community Based Services);
  • Has current LPS Conservatorship (may be a designated County Conservator or family member (Private Conservator);
  • Client is not homeless but may be at-risk of homelessness;
  • Minimum one hospitalization in the past year, OR multiple ER utilizations, PERT interventions, jail mental health service and/or long-term care hospitalization;
  • Have major impairments in life functioning;
  • Person is not connected to outpatient treatment;
  • Person is experiencing an acute psychiatric episode that might require SBCM level services
  • Is at high risk of admission to an inpatient mental health facility;
  • Has a substantial need for supportive services (including care coordination and outreach mental health services) to maintain current level of functioning in the community, as evidenced by missed appointments, medication non-adherence, or inability to coordinate services from multiple agencies;
  • Does not have a case manager from another program who is able to address mental health needs.

Core Hours are M-F, 8am-5pm


North Central

Phone Languages Cultural Competencies
- English
- Tagalog
- Spanish
- French
- Older Adult
- Sexual Orientation
- Homeless
- African American
- Hispanic/Latino
- Middle Eastern


East County

Phone Languages Cultural Competencies
- English
- Polish
- Older Adult
- Sexual Orientation
- Homeless
- African American
- Hispanic/Latino


For administrative information or to send feedback about this page, send us an email or phone 619-692-8715. Please do not email sensitive information such as date of birth, social security number or medical record number. 

The material provided on this page is for reference only.  If you need support or are actively seeking services, please call the ACL at 1 (888) 724-7240 and an experienced counselor will provide you with a referral to meet your needs and help determine eligibility.