Door-side pickup is an appointment-based service where customers can set up a time to check out books, movies, and CDs. This is only for requested materials that we currently have ready for customers to pick up.
Door-side pickup service is now available at all branches.
Do I need to wear a facial covering when I visit the library?
Yes, according to the California Department of Public Health, library staff and customers must wear a facial covering while in the building and while waiting in line outside.
Can I bring items to return?
Yes. If you would like to return your materials, you may do so during door-side hours. Returns are accepted at all door-side locations from Monday to Friday, 10 a.m.-4 p.m. If you would like to wait to return your items, all due dates for SDCL materials have been extended to December 31, 2020. Due dates on Link+ materials remain the same. Please check your account at www.sdcl.org or by calling your local branch for more information.
When are materials due back?
All due dates for SDCL materials have been extended to December 31, 2020.
Due dates on Link+ materials remain the same. Please check your account at www.sdcl.org or by calling your local branch for more information.
How are you ensuring that returned materials are safe for the next person to check out?
For the safety of library staff and customers and at the recommendation of the Institute for Library and Museum Services and the California State Library, all materials will be quarantined for 4 business days.
I already returned my items. Why are they still on my account?
For the safety of library staff and customers and at the recommendation of the Institute for Library and Museum Services and the California State Library, all materials will be quarantined for 4 business days. It may take several days to remove the items from your library account. Rest assured you will not be charged for those days when the materials are quarantined.
I have fines on my account. Can I pay them so I can check out my requests?
You can pick up your requested materials and we will work with you on the fines later.
Can I go into the library?
No, please remain in the door-side pickup area as the library is not open at this time.
When are the libraries going to resume full service?
We do not have a date yet, but when we do it will be posted on our website.
Can I use the restroom?
Our restrooms are currently closed.
Can I use the computers?
No, but our WiFi is available 24/7 and can be accessed outside the branch if you bring your own device. Please wear a mask and keep 6 feet of distance from other customers.
Can I call my local branch?
Yes, phone calls will be answered during business hours. Visit our Hours & Locations page for branch contact information.
When will the library begin offering in-person programs again?
In accordance with the Public Health Order, the library will not be holding in-person programs or gatherings until after large groups are permitted. Check out www.sdcl.org for online services and programming including SDCL's Virtual Summer Learning program.
Will there be a Summer Learning Challenge this year and will there be prizes?
Check out www.sdcl.org/summer for our virtual Summer Learning program. Participants can explore fun activities and earn virtual badges, but there will not be any physical prizes this year.
Will customers need to have their temperatures checked before entering the library?
Temperatures will not be taken at most SDCL libraries. However, temperature checks are required at the following facilities because they are designated as Cool Zones by the County of San Diego:
Borrego Springs Library
Valley Center Library