IT Outsourcing Agreement

Effective 11/15/2016



IT Telecommunications Service Agreement


Schedule A Definitions
Schedule A Definitions Appendix A.2 Assigned Contracts
Schedule A Definitions Appendix A.3 Assigned Leases
Schedule A Definitions Appendix A.4 Contractor Software

Schedule 1.2 Offeror's Proposal
Volume I Terms and Conditions
Volume II Technical
Volume III Price

Schedule 2.1 Transition Plan
Schedule 2.2 Termination Fees During Transition

Schedule 3.2 Form Bill of Sale
Schedule 3.3 Form Assignment and Assumption Agreement

Schedule 4.3 Operational Services
Schedule 4.3 Exhibit 4.3-1 Contractor's Solution
Schedule 4.4 Asset-Management Upgrades-and-Enhancements
Schedule 4.8 Service Levels
Schedule 4.8 Exhibit 4.8-1 Special Service Level Requirement

Schedule 5 Invoices and Reports
Exhibit-5.1 Telecom Fees

Schedule 7.2 End-User Satisfaction Surveys
Schedule 7.3.1 Standards and Procedures Manual
Schedule 7.6 Shared Resources

Schedule 8.1 License Agreement

Schedule 10.1.1 Contractor Key Personnel
Schedule 10.3 Relationship Management

Schedule 12.1.1 Information Privacy and Security, CORI, CLETS, and County Facility Access
Exhibit 12.1.1-1 County Privacy Incident Report Form
Exhibit 12.1.1-2 CORI-CLETS Training Request Form
Exhibit 12.1.1-3 Employee-Volunteer Statement Form
Exhibit 12.1.1-4 Private Contractor Management Control Agreement
Exhibit 12.1.1-5 Federal Bureau of Investigations Criminal Justice Information Services Security Addendum

Schedule 14.1 Approved Subcontractors

Schedule 16.1 Fees
Schedule 16.1 Fees Exhibit 16.1-1 Resource Unit Price Summary 
Schedule 16.1 Fees Appendix 16.1-1a Fees (Sample Calculations)
Schedule 16.1 Fees Exhibit 16.1-2 Resource Unit Price Decomposition
Schedule 16.1 Fees Exhibit 16.1-3 Maximum Annual Fee
Schedule 16.1 Fees Exhibit 16.1-4 Labor Categories
Schedule 16.1 Fees Exhibit 16.1-5 Firm Fixed Price for Applications Maintenance & Operations - Portfolio Applications
Schedule 16.1 Fees Exhibit 16.1-5b Firm Fixed Price for Applications Maintenance and Operations 
Schedule 16.1-6 Resource Unit Price Summary Option Term
Schedule 16.1-7 ELA Pricing Adjustments

Schedule 16.7 Benchmarking Methodology
Schedule 16.8 Fee Reductions

Schedule 18.2 Third Party Contracts

Schedule 19 Insurance


Approved Contract Changes


COSD-001 GSMS Capability
COSD-001-b GSMS Capability Fee Correction
COSD-002 Additional and Revised Resource Units
COSD-003 TTC Continuity of Operations Plan (COOP) Services for Payment Processing
COSD-004 Name Change
COSD-005 IAM Workflow Automation Fee Change
COSD-006 New Labor Categories
COSD-007 FFP Apps M&O
COSD-008 New Hardware Assets Fees Revision
COSD-009 Public Key Infrastructure Fee Change
COSD-010 End-Users Services Transition
COSD-011 Desktop 3D Workstation Resource Unit
COSD-012 ARCC Special Service Level Requirement
COSD-013 New Applications Labor Categories
COSD-014 External Users Remote Access
COSD-015 Electronic Signature Resource Unit
COSD-016 Service Levels
COSD-017 Desktop Scanner Resource Unit
COSD-018 Virtual Host
COSD-019 Modifications to Engineering Workstation
COSD-020 Schedule 5 and Schedule 7.3.1 Updates
COSD-021 Network Services Transition
COSD-022 Reinvestment Credit
COSD-023 Innovation Management Services RU Activation
COSD-024 Copia Fax Line Resource Unit
COSD-025 Switches Refresh Deferral
COSD-026 OIC Addition Fee Revision
COSD-027 Business Analyst Services RU
COSD-028 Installation of Computer Monitors and Pre-Installed Monitor Arms
COSD-029 Enterprise Applications Architect Services RU
COSD-030 Intern Labor Category Resource Unit
COSD-031 Oracle Exadata Services
COSD-032 MyRequest Replacement Fee Change
COSD-033 Applications Developer - Advanced Technology
COSD-034 Cross Functional and Data Center Services Resource Unit Activation
COSD-035 Cross Functional Services, Data Center, and Service Desk Services Frameworks Resource Unit Activation
COSD-036 External DNS Management Services Enhancement
COSD-037 Service Level Update
COSD-038 Transition Completion
COSD-039 Library E-Rate Program Assets
COSD-040 Acclaim Riverbed
COSD-042 New Labor Categories
COSD-043 IP Conference Phones
COSD-044 Key Personnel - Applications Services
COSD-045 Applications M&O FFP Reduction
COSD-046 Revision of Service Level 32 - OIC Additions and Removals
COSD-047 Physical Server Unix - X-Large RU