Contact Us


Meet Now
7:30 AM - 5:00 PM, M-F
 

Meet Later

Live Chat
 Click "Need Help?" below
Customer Connect
24/7 Account Access


866-901-3212
7:30 AM - 6:00 PM, M- F
Hearing Impaired TTY:
866-399-4096

 


Text Messaging
Contact your case manager
 
SDPOP
@sdcounty.ca.gov
Parentage Opportunity
Program (POP) Coordinator
HeretoHelp
@sdcounty.ca.gov

(After Hours)

Fax 858-866-8940
Lien Services
Escrow/Title Companies

General correspondence mailing address

County of San Diego Department of Child Support Services
PO Box 122031
San Diego, CA 92112-2031

Intergovernmental Worker Resources

If you work for another child support agency, and need to reach a San Diego Intergovernmental case manager, please contact us at 866-901-3212 during the hours of 7:30 a.m. – 6:00 p.m. PST. After hours, please email: HeretoHelp@sdcounty.ca.gov
 

Complaint Resolution/Ombudsman Information

The Complaint Resolution/Ombudsperson Team can be reached at  858-650-5321 or fax 858-650-5280.
 

An Ombudsman can help you with: An Ombudsman cannot help you with:
  • Customer Service
  • Timeliness of service
  • Payment and billing issues
  • Decisions to close a child support case
  • Court-ordered amount of child support
  • Past due payments
  • Custody or visitation
  • Decisions to close a child support case
  • Determination of parental relationship
  • Complaints about court services or commissioners

Learn more about the Ombudsperson Program.

Complaints about court services cannot be resolved by the local child support agency. See the Family Law Facilitator at the courthouse, an advocate, or a lawyer for help in resolving these issues.