CALL CENTER: 800-339-4661

In-Home Supportive Services

The In-Home Supportive Services (IHSS) program can provide homemaker and personal care assistance to eligible individuals who are receiving Supplemental Security Income or who have a low income and need help in the home to remain independent.

Services Provided

Having help with tasks around the house not only makes the lives of seniors and the disabled easier, in some cases it allows the person to remain at home. IHSS includes domestic and related services, and help with personal care such as:

  • Bathing and grooming
  • Dressing
  • Housecleaning
  • Shopping
  • Laundry
  • Meal preparation and clean up


There are several factors which go into determining eligibility for IHSS. The following information will help you determine if you or someone you know might qualify.

To be eligible for IHSS, an individual must:

  • Fall within the financial eligibility guidelines
  • Be blind, disabled, or age 65-plus
  • Meet eligibility requirements for full-scope Medi-Cal
  • AND be unable to live at home safely without help

Financial Criteria:

  • Persons receiving SSI/SSP
  • Persons not receiving SSI/SSP may be eligible, but might be required to pay part of the costs

How to Apply

An applicant, or any person acting on behalf of an applicant, may submit an application to Aging & Independence Services (AIS) requesting an evaluation for IHSS.

The easiest way to apply is by calling the AIS Call Center at (800) 339-4661.

You can also apply by completing and submitting the IHSS application, SOC 295 – Application for In-Home Supportive Services. If needed, an application can be printed upon request at any of the IHSS regional offices.

Completed IHSS applications may be submitted by:

  • Email:
  • Facsimile (fax): (619) 344-8077
  • Mail or in-person to one of the following IHSS Regional Offices:
IHSS Regional Office Address
El Cajon 389 N. Magnolia Avenue
  El Cajon, CA 92020
Escondido 649 W. Mission Avenue Ste.5
  Escondido, CA 92025
National City 401 Mile of Cars Way Ste.210
  National City, CA 91950
Oceanside 3708 Ocean Ranch Blvd Ste.320 
  Oceanside, CA 92506
Overland 5560 Overland Avenue Ste.310
  San Diego, CA 92123

All other IHSS correspondence should be sent to the assigned IHSS Social Worker.

After You Have Applied

Once your completed application is received,

  • The social worker will make an appointment to meet with you at your home. The social worker will talk with you about your medical condition, living arrangements and any help you might be getting from your family, friends, or others.
  • The social worker will also talk with you more about IHSS and the particular services you need. You will discuss how often you need those services. 
  • A healthcare professional must complete a certification on your behalf, regarding your medical condition and need for services.
  • A specialist in eligibility will determine what costs, if any, you may be required to pay for the services you receive.

Professionals, such as hospital discharge planners, may also submit a referral online at the AIS Web Portal, if registered for access. Professionals who are interested in becoming registered web referral users can register online at:

Time Sheets: Electronic Visit Verification (EVV)

The State of California is required by Federal law to implement the Electronic Visit Verification (EVV) using electronic or telephonic methods to submit and approve timesheets. As of September 1, 2020, EVV will be mandatory in the County of San Diego for all IHSS recipients and providers. To create an account and enroll in EVV in the Electronic Services Portal (ESP), visit  

To attend an EVV Registration Overview Webinar provided by the California Department of Social Services (CDSS), click here

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