Starting Your Child Support Case
Frequently Asked Questions
- After a case is opened, how long does it take to receive child support payments?
The length of time to receive child support payments varies by case.
For instance, a case that needs an order established may take longer to receive payments than a case opening from a divorce action.
- How can I obtain a copy of my court order?
You will need to request a copy of your order from the County of San Diego Superior Court Clerk's. Please access their website to determine which location has your court case file.
- Why did the HHSA office refer my case to DCSS?
If a child is receiving cash aid, a referral is automatically sent to DCSS.
- Can DCSS establish an order if I don't know where the noncustodial parent is working?
Yes, DCSS will still be able to establish an order.
- Does DCSS provide legal help with child custody or visitation?
Through a federal grant, DCSS does have the ability to help eligible parents get a custody and visitation order along with their initial child support order. For more information, click here.
If parents already have a visitation order, and it needs to be changed, you may contact the Family Law Facilitator for assistance.
- Can DCSS help me with Supervised Visitation?
No. You will need to review the Visitation Monitors Program Resource List.
- I am paying child support, but now I have the custody of my child. Can I close my case & stop paying?
Contact DCSS for information about case closure.
- How can I contact my child? I pay child support but don't know how to contact my child.
DCSS is unable to release personal information or forward items from one parent to another.
- How can I re-open my case?
To re-open your case, click here to access the electronic application.