Long-Term Care Ombudsman: 800-640-4661

5560 Overland Ave., Ste 310 San Diego, CA 92123

Long-Term Care Ombudsman Volunteer

The Long-Term Care Ombudsman is one of the many services offered to you as older adults to help out and volunteer in their communities. You are invited to be trained as a new volunteer and visit long-term care places to help support the rights of people and make sure they receive good care.

What is an Ombudsman? 

As an ombudsman you are a volunteer who helps people living in nursing homes, board and care homes, assisted living facilities and adult day health care facilities. You are help in the long-term care facilities, monitor care and conditions and can speak for those who are unable to speak for themselves..

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  • Ombudsman Responsibilities

    Responsibilities as outlined in Title VII of the Older Americans Act:

    • Identify, investigate and resolve complaints made by or on behalf of residents in long-term care facilities;
    • Provide information to residents about long-term care services;
    • Educate and inform consumers and the general public regarding issues and concerns related to long-term care, including rights, issues of abuse, physical and chemical restraints, transfer and discharge concerns, as well as privacy and confidentiality;
    • Provide technical support for the development and maintenance of resident and family councils;
    • Witness advance directives

Do these descriptions fit you? 

  • Able to communicate well orally and in writing
  • Resourceful in managing a variety of situations
  • Able to work on a problem until it is solved
  • Open-minded, non-judgmental, fair
  • Tactful and diplomatic
  • Honest
  • Good listener
  • Able to determine the true nature of the problem behind a complaint
  • Want to make a difference in the lives of seniors and the disabled
  • Have reliable transportation
  • Enjoy getting to know people and helping others.

Can you do the following? 

  • Attend a 36-hour initial training?
  • Attend 18 hours of training annually?
  • Commit up to 20 hours of volunteer time each month?

If yes, then you would make an excellent ombudsman! Click here for an application to become a Long-Term Care Ombudsman volunteer. Just print it out, fill it in and mail to the address listed on the top of the application.

For more information call the Ombudsman office at 800-640-4661 or send us an email.