Long-Term Care Ombudsman: 800-640-4661

5560 Overland Ave., Ste 310 San Diego, CA 92123

      Long-Term Ombudsman Volunteer

The Long-Term Care Ombudsman Volunteer program is a chance to help out in your community. You are invited to be trained as a new volunteer and visit facilities to: 

  • Be an advocate for the older adults in these facilities.
  • Help support the rights of older adults.
  • Make sure they receive good care.

What is an Ombudsman? 

As an ombudsman you help in facilities, to monitor care and speak for those who are unable to speak for themselves. Ombudsman volunteers help people living in:

  • nursing homes,
  • board and care homes,
  • assisted living facilities and
  • adult day health care facilities. 

Expand All | Collapse All

  • Ombudsman Responsibilities


    Title VII of the Older Americans Act outlines the responsibilities of ombudsman volunteers:

    • Identify, investigate, and resolve complaints from residents or their families;
    • Give residents information about long-term care services;
    • Educate residents and the public about long-term care issues, including rights, abuse, restraints, transfers, discharges, privacy, and confidentiality;
    • Support resident and family councils;
    • Witness advance directives.

Does this sound like you?

  • Clear communicator
  • Adaptable
  • Problem solver
  • Open-minded, fair, and non-judgmental
  • Tactful and diplomatic
  • Honest
  • Good listener
  • Able to determine the real issue behind a complaint
  • Want to make a difference in the lives of seniors and people with disabilities
  • Have reliable transportation
  • Enjoy meeting and helping others

Can you do all the following? 

  • Attend a 36-hour initial training
  • Attend 18 hours of training annually
  • Commit up to 20 hours of volunteer time each month

If yes, then you would make an excellent ombudsman! 

Fill out and submit the application to become a Long-Term Care Ombudsman volunteer. Just fill in the application and click the e-mail button on top of the application to e-mail it to us.

For more information call the Ombudsman office at 800-640-4661 or send us an email.