Frequently Asked Questions

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• An investigator left a card on my door, what should I do?

  If an investigator has left their card on your door, it could be related to your public assistance case or because they need your assistance in verifying information. Promptly call the number on the card and leave a voicemail with your name, address and a contact number.

• Why does an investigator have to come to my home?

  It may be necessary to meet with an investigator to address discrepancies in the information provided to HHSA.

  Investigators can also refer you to available community resources.

• I don't have a phone and/or can't accept calls on my phone, can the investigator email or text me?

  Yes, an investigator will attempt all methods to contact you. Please ensure HHSA has your most current contact information.

• Can I meet with an investigator somewhere else, other than my home?

  In some circumstances, an Investigator may be able to accommodate your specific needs. Please call the investigator to discuss your situation.

• I was told I would be notified before an investigator came out.

  An investigator will make an attempt to interview you face-to-face. Depending on the type of referral, an investigator may contact you in advance to schedule a face-to-face interview at your residence.

• Can I give the investigator the verifications for my case?

  No, the investigator assigned to your case is only there to discuss and verify the information you submitted to HHSA. To submit verifications, you can take it to your local Family Resource Center (FRC), email  it to DPC.HHSA@sdcounty.ca.gov or Upload Documents using HHSA's secure website.

• Can the investigator help me fill out my documents/forms?

  An investigator cannot help you complete your forms.

  Please contact your worker or call ACCESS at 866-262-9881. 

• What are some helpful tips to avoid committing public assistance fraud?
  • Report changes in your income and living situations to HHSA within 10 days of the change occurring.
  • Complete and return all requested paperwork in a timely manner.
  • Never share the PIN to your Electronic Benefits Transfer (EBT) card.
  • View the How to Protect Yourself from EBT Fraud flyer.
• I was over issued CalWORKs/CalFresh benefits. How can I make a payment?

  Payments can be made by visiting the San Diego Office of Revenue and Recovery, or by calling 619-515-6200