Child Support Payments

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• What can I do to make sure I get my check as fast as possible?

  Sign up for direct deposit on-line via the Web site at CA SDU.

• If I already have direct deposit, do I have to enroll again?

  No. If your support payment is already going into your bank account, nothing will change. Your payment will continue to be deposited into your account.

• Can I still call the local child support office if I have questions about my case?

  Yes. The local office will still answer your case related questions. SDU is only responsible for collecting and processing child support payments.

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• How will I make my payments?

  All payments should be made directly to the SDU. Payments should be sent no later than the 20th of the month.

  You can make payments to the SDU online, telephone, via cash at participating MoneyGram or PayNearMe locations, or in the local office.

  Be sure to allow for a 3-5 day processing time.

• Can I continue to make credit card payments?

  Yes.

• Can I go to my child support office and make a payment?

  Yes, but you can also make payments online or through MoneyGram or PayNearMe with many locations near you.

• My payment is taken out of my paycheck. How will I be affected?

  Your employer will receive instructions for sending child support payments to the SDU.

  All payments will be credited on the day the payment is received at the SDU, not when it is deducted from your paycheck.

  It will be your responsibility to make the support payments directly to the SDU until your employer notifies you that the withholding is in place.

• How can I check my account balance?

  To check your balance due, you will need to log into Customer Connect.

  If you have not set up your Customer Connect account, contact DCSS so we can help get you started.

• Can I specify how my child support payments are applied?

  No. DCSS must follow State regulations when applying child support payments.

• Is the noncustodial parent obligated to pay child support while in jail?

  Yes, however you should contact DCSS when either parent is incarcerated.

• How can I get a list of previously made payments?

  You may log into Customer Connect to access all payments made or received.

  You may call the automated phone system to check the status of your last ten payments.