Long-Term Care Ombudsman: 800-640-4661

5560 Overland Ave., Ste 310 San Diego, CA 92123

Long-Term Care Ombudsman Program

The Long-Term Care Ombudsman program helps people in Long-Term Care Facilities, such as nursing homes, as well as investigates abuse in other licensed facilities. You can reach us at 800-640-4661 or email.

You can watch video below to know about the program.

What does an Ombudsman do? 

People who live in long-term care facilities, like nursing homes, need special help.  These places are for older adults or people who need extra care because they can’t take care of themselves at home. Staff at these facilities help with things like eating, taking medicine, and moving around.  

Sometimes, people who live in these places might not be treated well. Abuse means hurting someone or not taking care of them properly. There are special people called investigators who check to make sure everyone is safe and being treated kindly.  They look into complaints to find out if someone is being mistreated and work to make things better.  

An Ombudsman Can Help with the Following :

  • Quality of Care: If someone isn’t getting good care.
  •  Residents’ Rights: The Ombudsman makes sure everyone knows their rights and helps if someone feels those rights are not being respected. 
  • Abuse and Neglect: If someone is hurt or not getting good care. 
  • Dietary Concerns: If the food isn’t good or healthy.  
  • Financial Issues: If there are problems with bills or money
  • Restraints: If someone is being held back too much. 
  • Transfer and Discharge Issues: If someone needs to move or leave and has questions. 
  • Privacy: The Ombudsman helps keep personal information safe and private.
  • Advance Directives: They can help make sure important wishes about health care are followed. 
  • Resident and Family Councils: The Ombudsman supports groups where residents and their families can share ideas and concerns to make things better.  

Rights are protected by federal and state laws.

Resident's Rights

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  • View a partial list of resident's rights
    • Be treated with respect, dignity.
    • Be free from chemical and physical restraint.
    • Manage your own finances.
    • Voice grievances without fear of retaliation.
    • Associate and communicate privately with any person of your choice.
    • Send and receive personal mail.
    • Have your personal and medical records kept confidential.
    • Apply for state and federal assistance without threats or discrimination.
    • Be fully informed prior to admission of your rights, services available and charges.

Watch this video to learn more about the Ombudsman program. 


Become an ombudsman and visit long-term care sites to make sure residents get the best care. Help provide a voice for those who are unable to speak for themselves.

For information about the Long-Term Care Ombudsman Program, call 800-640-4661 or send us an email.