CALL CENTER: 800-339-4661

Long-Term Care Ombudsman Program

The Long-Term Care Ombudsman program advocates for residents in Long-Term Care Facilities, such as nursing homes, as well as investigates abuse in other licensed facilities. 

What does an Ombudsman do? 

An Ombudsman listens to resident’s concerns, provides information and assistance when requested and will investigate and resolve complaints related to care or personal rights.

Contact the Long-Term Care Ombudsman at 800-640-4661.

An Ombudsman Can Help with the Following:

  • Concerns about the quality of care provided to residents in long-term care facilities.
  • Resident rights issues.
  • Physical abuse and neglect.
  • Dietary concerns.
  • Financial issues (billing concerns, benefits, financial exploitation).
  • Concerns about physical or chemical restraints.
  • Transfer and discharge issues.
  • Privacy and confidentiality.
  • Witnessing of Advance Directives in Skilled Nursing Facilities.
  • Supporting resident and family councils.

Rights are protected by federal and state laws

Resident's Rights

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  • View a partial list of resident's rights
    • Be treated with respect, dignity.
    • Be free from chemical and physical restraint.
    • Manage your own finances.
    • Voice grievances without fear of retaliation.
    • Associate and communicate privately with any person of your choice.
    • Send and receive personal mail.
    • Have your personal and medical records kept confidential.
    • Apply for state and federal assistance without threats or discrimination.
    • Be fully informed prior to admission of your rights, services available and charges.

A Voice for Those in Need

Watch this video to learn more about the Ombudsman program. 

 

For information about the Long-Term Care Ombudsman Program, call 800-339-4661 or send us an email.