Welcome to Auditor & Controller's
HEART of Service Customer Satisfaction Survey

Thank you for taking the time to complete our brief survey. Your feedback is important to us and will allow us to target areas for improvement.

Which Auditor & Controller Division were you seeking services from:
   Accounts Payable
   Administrative Services
   Central Payroll
   Financial Accounting and Reporting
   Information Technology Management Services
   Projects, Revenue and Grants Accounting
   Property Tax Services
   Office of Audits and Advisory Services
   Office of Revenue and Recovery

Please rate the service you received in each category using a scale of 1 to 5.
1= Poor and 5 = Great

1 2 3 4 5
Helpfulness: Going above and beyond to find answers and demonstrating a willingness to assist and serve.
Expertise: Going above and beyond to resolve or respond to an issue by giving clear, accurate and consistent information that meets the customer’s needs.
Attentiveness: Providing efficient service options with customer needs in mind creating a memorable, meaningful and positive experience.
Respect: Treating customers with exceptional courtesy, dignity and a high level of integrity.
Timeliness: Providing efficient service in a timely manner and communicating clear expectations regarding completion of services.

How would you rate the overall service that you received from our employee(s).
  Overall Service.

Please enter your comments and/or suggestions in the box below.

If you would like us to respond to you, please put your contact information below:

Company or Department:
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