Access - Customer Service Call Center

ATTENTION ALL CUSTOMERS

For your safety and the safety of our employees, all Family Resource Center lobbies are temporarily closed to the public due to the federally declared emergency until further notice.

However, each Family Resource Center location will continue to provide full services outside all our Family Resource Center locations. You can also access services through our website and the Access Customer Service Call Center.

Here’s how you can get access to services:

1. Go to Benefits CalWIN at: www.mybenefitscalwin.org

Apply for benefits
Get case information
Upload case documents
View benefit amounts

2. Customers can send documents electronically using LaterDocs at: www.sandiegocounty.gov then search for LaterDocs

3. For EBT inquires, report lost or stolen, replacement, change your PIN number or check your benefit balance call: (877) 328-9677

CONTACT US BY PHONE: 1-866-262-9881

TDD: 711

We appreciate your patience and understanding.

The Access Customer Service Call Center is an extension of the County of San Diego Family Resource Centers (FRCs). Serving residents, providers, and other government agencies with questions or needs related to Family Resource Center programs and services, including providing case management services for existing FRC customers countywide. Access customer service representatives are experienced eligibility workers who are trained in CalWORKs, CalFresh, and Medi-Cal programs.

Access assists callers in a number of ways, some of which are listed below