Access - Customer Service Call Center

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The Access Customer Service Call Center is an extension of the County of San Diego Family Resource Centers (FRCs). Serving residents, providers, and other government agencies with questions or needs related to Family Resource Center programs and services, including providing case management services for existing FRC customers countywide. Access customer service representatives are experienced eligibility workers who are trained in CalWORKs, CalFresh, and Medi-Cal programs. Access Agents complete eligibility determinations, take application requests, and update existing case information.

Access assists callers in a number of ways, some of which are listed below

  • Report changes and updates to case information
  • Find out the status of an application or case
  • Request forms, packets, applications
  • Apply for Medi-Cal and CalFresh
For your convenience there are several ways to access case information without having to speak to an Agent:
  • Access case information through our Self-Service system 24 hours a day, 7 days a week.  
  • Apply for services, upload required documentation and access case information via My Benefits CalWIN by selecting the icon below.
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Watch a video to learn how to apply on the MyBenefits CalWIN website on 

Helpful Links:

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Contact Us

Hours of Operations Monday to Friday 7am - 5pm (except County holidays)


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                                   Telephone Toll-Free: 1 (866) 262-9881

                                   TDD (hearing impaired): (619) 589-4459

                                   E-mail: click here

                           Mail: PO Box 85027, San Diego, CA 92186