Access - Customer Service Call Center

The Access Customer Service Call Center is an extension of the County of San Diego Family Resource Centers (FRCs). Serving residents, providers, and other government agencies with questions or needs related to Family Resource Center programs and services, including providing case management services for existing FRC customers countywide. Access customer service representatives are experienced eligibility workers who are trained in CalWORKs, CalFresh, and Medi-Cal programs.

Access assists callers in a number of ways, some of which are listed below

• Report changes and updates to case information
• Find out the status of an application or case
• Request forms, packets, applications
• Apply for benefits

• Apply for services, upload required documentation and access case information via BenefitsCal