Access - Customer Service Call Center
The Access Customer Service Call Center is an extension of the County of San Diego Family Resource Centers (FRCs). Serving residents, providers, and other government agencies with questions or needs related to Family Resource Center programs and services, including providing case management services for existing FRC customers countywide. Access customer service representatives are experienced eligibility workers who are trained in CalWORKs, CalFresh, and Medi-Cal programs.
Some ways Access assists callers:
- Report changes and updates to case information
- Find out the status of an application or case
- Request forms, packets, applications
- Apply for benefits
Several ways to obtain and
provide case information without having to speak to an Agent are:
- Apply for services, upload required documentation and access case information via BenefitsCal
- Go to GetCalFresh.org
- Submit documents and other verifications via LaterDocs
- Obtain EBT card information
Helpful Links:
Contact Us
Hours of Operations Monday to Friday 7am - 5pm (except County holidays)
Telephone Toll-Free: 1 (866) 262-9881
TDD (hearing impaired): 711
Via e-mail
Mail: PO Box 939043, San Diego, CA 92193-9043