Access - Customer Service Call Center

Call Center Photo

The Access Customer Service Call Center is an extension of the County of San Diego Family Resource Centers (FRCs). Serving residents, providers, and other government agencies with questions or needs related to Family Resource Center programs and services, including providing case management services for existing FRC customers countywide. Access customer service representatives are experienced eligibility workers who are trained in CalWORKs, CalFresh, and Medi-Cal programs.

Some ways Access assists callers:

  • Report changes and updates to case information
  • Find out the status of an application or case
  • Request forms, packets, applications
  • Apply for benefits


Several ways to obtain and provide case information without having to speak to an Agent are:    

Helpful Links:

Contact Us

Hours of Operations Monday to Friday 7am - 5pm (except County holidays)

Telephone Toll-Free: 1 (866) 262-9881

TDD (hearing impaired): 711

Via e-mail

Mail:  PO Box 939043, San Diego, CA 92193-9043