Expand All | Collapse All

• What are Community Supports?
  • Community Supports are free services provided by your Medi-Cal Managed Care Plan (MCPs)  to support your health and well-being at home and in the community. 
  • People do not need to be enrolled in Enhanced Care Management to qualify for Community Supports.
  • Community Supports are provided by Community Based Organizations that are contracted with the MCPs, a list of which can be found on the 2-1-1 San Diego CalAIM website. 
  • More details about the services and who qualifies, please reference the Community Supports Policy Guide Volume 1 & Community Supports Policy Guide Volume 2. 

  Community Supports	Examples
  Housing Transition Navigation Services	Housing assessment, plan, and search for housing
  Housing Deposits	Security deposits, first month utilities, set-up fees
  Housing Tenancy and Sustaining Services	Support and coaching to help maintain housing
  Short-Term Post-Hospitalization	Short-term housing to prevent going back to the hospital
  Recuperative Care (Medical Respite)	Short-term housing with care to heal after being in the hospital
  Day Habilitation Programs	Peer mentoring to improve life skills
  Caregiver Respite Services	A short-term caregiver to provide help to a person who has a main caregiver that needs more support
  Nursing Facility Transition/Diversion to Assisted Living Facilities	Support for activities of daily living to help people stay in their communities or prevent going into a facility
  Community Transition Services/ Nursing Facility Transition to a Home	Security deposit, housing navigation
  Personal Care and Homemaker Services	Caregiver to assist with activities of daily living
  Environmental Accessibility Adaptations (Home Modifications)	Ramps, grab-bars, stair lifts, roll-in shower
  Medically Tailored Meals/Medically-Supportive Food	Home delivered meals based on health needs
  Asthma Remediation	Air filters, HEPA vacuum, pest management, mold removal
  Sobering Centers	A safe place for people to recover who are under the influence in public for up to 24 hours
  Transitional Rent*  *Availability for this benefit began January 1, 2026 for Medi-Cal members with behavioral health needs.	Support with housing deposits, six months of transitional rent, housing navigation

• Who is eligible for Community Supports?

  To be eligible for Community Supports a person must:

  1. Have active Medi-Cal and be enrolled in a Medi-Cal Managed Care Plan (Blue Sheild Promise, Community Health Group, Kaiser Permanente, or Molina Healthcare). 

  AND

  2. Medi-Cal members must meet the eligibility criteria to receive Community Supports. Each of the 15 Community Supports have different criteria. Please talk to your health care provider or call your Medi-Cal Health Plan to see if you may be eligible.

  The Community Supports Policy Guide Volume 1 &  Community Supports Policy Guide Volume 2 also provides additional information.

• Getting Connected to Community Supports

  There are several ways to get connected with Community Supports:

  • Talk the member's Health Care Provider or call the Medi-Cal Managed Care Plan
    • If you are a Medi-Cal member, or those caring for someone on Medi-Cal, can talk to the client's health care provider or call the assigned Medi-Cal Managed Care Plan:
      • Blue Shield Promise: 1-855-699-5557
      • Community Health Group 1-800-224-7766
      • Kaiser Permanente 1-855-839-7613
      • Molina Healthcare 1-888-665-4621

  • OR, Get Support From Neighborhood Networks
    • Neighborhood Networks, a Community Care Hub, can also help you apply to Enhanced Care Management or the Housing Community Supports please call  (619) 273-3295 or use their Interest Form
      
      
  • OR, Complete and Send a Referral Form using these steps:

  1. Confirm the applicant has active Medi-Cal and identify the assigned Managed Care Plan.
  2. Ensure the individual meets the eligibility criteria for the Community Support service that is being requested.  Additional guidance can be found in the Community Supports Policy Guide Volume 1 &  Community Supports Policy Guide Volume 2. 
  3. Complete the referral form and send to the appropriate Medi-Cal Managed Care Plan. Please note, referral forms vary by Medi-Cal Managed Care Plan.

   

  Managed Care Group	Referral Form	Email	Phone Number
  Blue Shield Promise	Community Supports Referral Form (blueshieldca.com)	CommunitySupports@blueshieldca.com	1-855-699-5557
  Community Health Group	Community Supports Referral Form (chgsd.com)	ecm-cs@chgsd.com	1-800-224-7766
  Kaiser Permanente	Community Supports Referral Form (kaiserpermanente.org)	RegCareCoordCaseMgmt@KP.org	1-855-839-7613
  Molina Healthcare	Community Supports Referral Forms (molinahealthcare.com)	MHC_CS@MolinaHealthcare.com	1-888-665-4621

  • More info on CS providers: 2-1-1 San Diego is the region's trusted source for information and connections to community, health resources, and provider contact information: 211Sandiego.org ECM
• Community Support Flyers
  • Community Supports for Medi-Cal Members (English)
    • Spanish | Arabic | Chinese | Korean | Persian-Farsi | Somali | Tagalog | Vietnamese 
  • NEW! - South Bay Asthma Remediation Community Support (English) Spanish

  • For more flyers and links, click here.