Ombudsman 

The CFWB Office of the Ombudsman investigates concerns and conducts internal reviews related to Child & Family Well-Being policy, procedure and social work practice. Complaints can be lodged by members of the public, community organizations or agencies.

The Ombudsman elevates findings and recommendations to management and leadership teams to ensure policies and practice meet state and federal  laws, and are consistent with the mission and goals of CFWB.

Contact the Ombudsman for issues such as lack of consistency with
visitation, insufficient communication with social workers, placement  concerns, and any other practice and customer service related concerns.

Please contact (619) 338-2098 or send us an email.

The Business Assurance and Compliance (BAC) may assist when addressing concerns after a referral or case has been closed, specifically regarding potential violations of policy or procedure by Child and Family Well-Being (CFWB) staff. If the referral or case is closed and the concerned party has already attempted to resolve the matter through the assigned CFWB staff or their supervisor, BAC may review the concern to determine if further action is warranted.

A complete and thorough independent review will be conducted, including interviewing the individual who elevates the concern, the staff involved, and reviewing any relevant documentation. 

Please contact (619) 237-8571 or email Compliance.HHSA@sdcounty.ca.gov

The Resource Parent Ombudsman is specifically dedicated to responding to caregivers’ (resource parents and relatives) inquiries regarding visitation, policy and procedures, transitions of children leaving the resource parent home, or issues with social worker communication. 

Please contact (877) 792-KIDS (5437) and press 2 or email CFWB.RPOMBUDS.HHSA@sdcounty.ca.gov