New Case Management System
Now Live!
Our New Case Management System Has Launched
The Housing Authority of the County of San Diego (HACSD) is excited to announce that our new case management system, Yardi, is now live for all Rental Assistance Programs. Yardi modernizes operations and enhances the overall experience for participants and landlords.
What’s New
With Yardi, you can now easily manage your information online through secure RentCafe Portals.
Key Benefits:
- Access your portal anytime from a computer, tablet, or smartphone
- Upload documents directly through the portal
- Communicate faster and more transparently with HACSD staff
- Enjoy an improved experience for both landlords and participants
- View Housing Assistance Payments (HAP) and tenant rent portions
- View upcoming inspections and results of completed inspections
Traditional methods (mail, fax, and in-person) will still be accepted for those without internet or device access.
Getting Started
Participants and Landlords:
You can now access the RentCafe Portal to view and manage your case
information, upload documents, and communicate with HACSD.
Please see below resources to help you get started.
Resident Information
HACSD encourages all current residents to register on the RentCafe Portal.
The portal offers many benefits, including increased transparency and the ability to easily track submitted documents and annual recertifications.
Visit the Resident Resources section to view the How-To Guides and get started with your registration today.
In-Person Training for Participants
Active participants receiving rental assistance who would like to attend an in-person training session may use the link below to view available dates and register. These in-person trainings will focus on resident portal. If your preferred date and time are already full, please select another available session to register. Please note, seating is limited due to room capacity.
Schedule online to reserve a place to attend HACSD’s in-person training for active participants.
Upcoming In-Person Trainings (Residents)
- November 20, 2025 – 10:00 AM to 12:00 PM (Spanish)
- November 20, 2025 – 2:00 PM to 4:00 PM (English)
- December 12, 2025 – 10:00 AM to 12:00 PM (Arabic)
- December 12, 2025 – 2:00 PM to 4:00 PM (English)
- December 19, 2025 – 10:00 AM to 12:00 PM (Spanish)
- December 19, 2025 – 2:00 PM to 4:00 PM (English)
Upcoming Virtual Trainings (Residents)
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November Virtual Resident Training Schedule:
- November 7, 2025 – 2:00 PM to 4:00 PM (English) - Training Completed
- November 14, 2025 – 10:00 AM to 12:00 PM (English) - Training Completed
- November 14, 2025 – 2:00 PM to 4:00 PM (Spanish) - Training Completed
- November 18, 2025 – 10:00 AM to 12:00 PM (English) - Training Completed
- November 18, 2025 – 2:00 PM to 4:00 PM (Arabic) - Training Completed
-
December Virtual Resident Training Schedule:
- December 2, 2025 – 10:00 AM to 12:00 PM (English) - Training Completed
- December 2, 2025 – 2:00 PM to 4:00 PM (Spanish) - Training Completed
- December 16, 2025 – 10:00 AM to 12:00 PM (Spanish)
- December 16, 2025 – 2:00 PM to 4:00 PM (English)
- December 23, 2025 – 10:00 AM to 12:00 PM (English)
- December 23, 2025 – 2:00 PM to 4:00 PM (Arabic)
Landlord Information
Landlord Registration Notices
Each landlord (Housing Assistance Payment, or HAP Recipient) will
receive a registration code by mail.
If landlords do not receive
their code, landlords may contact the Housing Authority of the County
of San Diego (HACSD) to request it.
How the Registration Code Works
The registration code is tied to the landlord’s unit(s) and the bank account where HACSD sends HAP payments.
-
Shared Banking Information:
If multiple units use the same bank account for HAP deposits, the landlord will receive one registration code for all of those units. -
Different Banking Information:
If the landlord has other units with a different bank account that the HAP goes to, the landlord will receive a separate notice and different registration code for those units.
Linking Units in RentCafe
After registering, landlords can link their units in the RentCafe Portal for easy management.
Please see the Landlord Resources section of the webpage for step-by-step instructions on how to register.
Upcoming Virtual Trainings (Landlords)
-
November Virtual Landlord Training Schedule:
- November 7, 2025 – 9:00 AM to 11:00 AM - Training Completed
- November 13, 2025 – 10:00 AM to 12:00 PM - Training Completed
- November 13, 2025 – 2:00 PM to 4:00 PM - Training Completed
- November 19, 2025 – 10:00 AM to 12:00 PM - Training Completed
- November 19, 2025 – 2:00 PM to 4:00 PM - Training Completed
-
December Virtual Landlord Training Schedule:
- December 4, 2025 – 10:00 AM to 12:00 PM - Training Completed
- December 4, 2025 – 2:00 PM to 4:00 PM - Training Completed
- December 11, 2025 – 2:00 PM to 4:00 PM
- December 30, 2025 – 10:00 AM to 12:00 PM
- December 30, 2025 – 2:00 PM to 4:00 PM
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