All Services

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• Outpatient and Support Services

  Ongoing care for people of all ages who are living with an ongoing mental health or substance use condition. Services include outpatient treatment, behavioral health support services, and help with housing.
  
  Visit the Outpatient and Support Services webpage to learn more about services within this category.
   

• Crisis Services

  Immediate help for people of all ages who are having a mental health, drug, or alcohol-related crisis. An array of options are available from 24/7 phone support from a clinician, in-person crisis care that comes to you or a loved one, or walk-in care at any one of our crisis support locations throughout San Diego County.
  
  Visit the Crisis Services webpage to learn more about services within this category. 
   

• Hospital-Level Care

  Highest level of care provided in a secure, hospital-like setting for people who need 24-hour intensive treatment often due to the severity of their mental health symptoms or risk of harm to themselves or others.   
  
  Visit the Hospital-Level Care webpage to learn more about services within this category.
   

• Residential and Long-Term Services

  24-hour support for people with mental health and substance use conditions who need more help than a nursing home but less than a hospital. Services range from residential treatment and community-based care, to skilled nursing in a secured setting for people with higher needs.
  
  Visit the Residential and Long-Term Services webpage to learn more about services within this category.

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• Beneficiary/Behavioral Health Member Handbook

  Beneficiary (Behavioral Health Member) Handbooks

  • Available in English, Arabic, Chinese, Korean, Persian (Dari and Farsi), Russian, Somali, Spanish, Tagalog, and Vietnamese
  • Available in large print
     
• Behavioral Health Provider Directory
  • All Provider Directory

  
  Note to Providers: If you identify any inaccurate information in the Provider Directory, please contact sdhelpdesk@optum.com or 1-800-834-3792 right away. The information you provide will be reviewed, and any necessary updates will be made within 30 days of receiving your notification. The Provider Directory is updated quarterly at a minimum. 

• Request Your Medical Records

  Visit the Behavioral Health Medical Records webpage for information on how to request your medical records.
   

• Your Rights

  Visit the Your Rights webpage for information on your rights as a member of the BHS specialty mental health plan.
   

• Medi-Cal Member Rx Portal

  Medi-Cal members can visit the DHCS Medi-Cal Member Rx Portal to look up prescription drugs, access forms and pharmacy benefits, and find resources. 
   

• Patient Access API and Member Data Access

  Medi-Cal members can visit the Patient Access API and Member Data Access page to learn more about how to access their health records using secure third-party apps of their choice.