Your Rights

Behavioral Health Services’ clients have rights regarding their treatment and provided services. The following information explains these rights, how client information is used, how to get help or file complaints, and who to contact for questions.

For Beneficiaries of Medi-Cal/Drug Medi-Cal

Beneficiaries of Medi-Cal/Drug Medi-Cal have a right to receive medically necessary treatment services in both the Mental Health Plan (or MHP, for primary diagnosis of a mental health condition) and Drug Medi-Cal Organized Delivery System (or DMC-ODS, for primary diagnosis of a substance use disorder). For a complete description of services, rights and responsibilities, please refer to the Integrated MHP and DMC-ODS Member Handbook.

You may also refer to the protected health information Notice of Privacy Practices.

When interacting with the County of San Diego, residents are entitled to free interpretation services which are available in over 200 languages.

Expand the following buttons for a summary of your rights or for information on how to file a complaint or appeal a decision.

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The Business Assurance and Compliance (BAC) Office

The BAC Office is responsible for addressing compliance, privacy, or information security issues and ensuring standards, training, and monitoring throughout the Health and Human Services Agency. For more information about any of the BAC Office policies or procedures, to ask questions, or to report a concern or complaint, reach out to the appropriate BAC Office team below.

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For Recipients of Housing Services

In collaboration with the Regional Task Force on Homelessness (RTFH), Behavioral Health Services provides permanent supportive housing throughout the county using the Homeless Management Information System (HMIS). The HMIS network allows homeless service providers to efficiently manage homeless caseloads and distribute housing assistance.

The Notice of Privacy Practices is provided to people who are entered into the HMIS. Personal information is used to provide services and is legally required to remain confidential. The notice explains the privacy practices that personnel and service providers must follow when handling their information, and how it can be accessed. Please read it carefully.

Expand the following buttons to learn more about how your information is used, a summary of your rights, or how to file a complaint.

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  • How We Use Your Information
    • To coordinate your services
    • To remind you about appointments or offer helpful services
    • For administrative purposes
    • For research purposes

     

  • Summary of Your Rights
    • You can ask to see or get copies of your information
    • If something is incorrect, you can ask us to fix it
    • You can ask us to limit how we share your information
    • You can ask us to contact you in a specific way or at a specific location

     

  • Filing a Complaints

    If you think your privacy rights are being violated, you can file a complaint. You won’t be punished for doing so.

    To file a complaint, contact the RTFH in writing:

    Regional Task Force on Homelessness
    4699 Murphy Canyon Rd., San Diego, CA 92123


If you have questions, you can contact your service provider or the RTFH at 858-292-7627.