Beneficiaries of Medi-Cal/Drug Medi-Cal have a right to receive medically necessary treatment services in both the Mental Health Plan (or MHP, for primary diagnosis of a Mental Health condition) and Drug Medi-Cal Organized Delivery System (DMC-ODS, for primary diagnosis of a Substance Use Disorder). For a complete description of services, rights and responsibilities, please refer to the Beneficiary Handbooks for either the MHP or DMC-ODS.
If you receive services and are not satisfied, you may file a complaint (known as a grievance) with the following programs:
For inpatient/residential services:
- Jewish Family Service (JFS) Patient Advocacy Program: (800) 479-2233
For outpatient services:
- Consumer Center for Health Education and Advocacy (CCHEA):(877) 734-3258
If you do not agree with the County of San Diego’s decision regarding your treatment, you have the right to file an appeal.
If you still do not agree with the County of San Diego’s decision following an appeal, you have the right to file a state hearing.
For the Agency Compliance Office:
The Agency Compliance Office is responsible for dealing with compliance, privacy, or information security issues and ensuring standards, training and monitoring throughout Health and Human Services Agency. For more information about any of the Agency Compliance Office policies or procedures, to ask questions, or to report a concern or complaint, reach out to the appropriate Agency Compliance Office team.
Privacy & Confidentiality Issues:
Information Security Issues:
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