Mobile Crisis Response Teams (MCRT)

Call the Access & Crisis Line if you or someone you know needs help with a behavioral health crisis
(888) 724-7240

Mobile Crisis Response Teams (MCRT) offer support to people experiencing a behavioral health crisis. MCRT is an alternative to law enforcement response and can help:

  • Stabilize people in the community
  • Connect people to community resources and treatment services
  • Avoid a trip to the hospital or jail

MCRT cannot respond to calls involving threats of violence or medical emergencies. Team members are behavioral health experts and include a licensed mental health clinician, case manager, and peer support specialist. These clinical teams provide assessments, de-escalation, and connect the person to the right services for them. Transportation to local services is also available, if needed.

MCRT services are available countywide and serve people of all ages.

 

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Community Toolkit

Expand the library of outreach materials below for community use. 

Frequently Asked Questions

See below for frequently asked questions regarding the MCRT program. If you have a question that is not answered here, please email BHSContactUs.HHSA@sdcounty.ca.gov.

Service Model

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  • What situations are appropriate for MCRT services? What is a “behavioral health crisis”?

    MCRT offers support to people experiencing a behavioral health crisis – “behavioral health” is a collective term which includes mental health and substance use conditions. A behavioral health crisis is when an individual is experiencing either a mental health crisis or a substance use crisis. 

    Below are some common signs that may be associated with a behavioral health crisis:

    • Changes in mood or behaviors that cause concern
    • Thoughts of self-harm or suicide
    • Sudden changes to hygiene and self-care practices
    • Unusual thoughts, sounds, or visions that cause fear or distress
    • Sudden onset or increase of substance use
    • Feeling hopeless or helpless
    • Sense of loss of control over thoughts, feelings, emotions, or behaviors


    This is not a complete list, and each situation is unique. If you need help for yourself or a loved one, call the Access and Crisis Line (888-724-7240) to speak to an experienced counselor.  

  • Who makes up these teams?

    MCRTs are comprised of licensed mental health clinicians, case managers, and peer support specialists. Peer support specialists have a unique understanding of crisis situations through their own lived experience and can help people in crisis feel more comfortable.

  • Does MCRT serve all ages?

    Yes, MCRT serves all ages countywide.

  • What communities does MCRT serve?

    The MCRT program serves all communities throughout San Diego County. Depending on the location, services may be provided by Exodus Recovery, Inc. (North Coastal region) or by Telecare Corporation (all remaining regions). Click here to view a map showing zip codes included in each region.

  • Do the teams provide services in languages other than English?

    Yes, services are offered in English and Spanish. For other languages, interpreter services are available. The MCRT model places a high priority on hiring ethnically and linguistically diverse staff that are representative of the communities they serve.

  • Does the MCRT respond to school campuses and/or universities?

    Through partnerships with San Diego State University, Point Loma Nazarene University, and Mira Costa College, MCRT is able to respond to calls on these campuses. A Steering Committee with representatives from County Behavioral Health Services, the District Attorney’s office, school districts, and San Diego County Office of Education meet regularly to determine an MCRT implementation plan with the school districts.

  • I’d like to learn more about the MCRT service model. Who can I contact if I would like MCRT training and education for groups?


Dispatch

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Response

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Not sure where to start?

Call the Access and Crisis Line (ACL) at 1-888-724-7240 (7-1-1 TDD/TYY for the hearing impaired) to speak to an experienced counselor who can help you find the right service for you or someone you care about. The ACL is operated 24 hours a day, 7 days a week. Interpreter services are available in over 200 languages. Live chat is also available Monday through Friday, 4pm-10pm, through the ACL website or up2sd.org.

The material provided on this page is for reference only. If you are experiencing an emergency, please call 9-1-1. If you need support or are actively seeking services, please call the ACL at 1 (888) 724-7240 (TDD/TTY Dial 711) and an experienced counselor will provide you with a referral to meet your needs and help determine eligibility.

For administrative information or to provide feedback about this page, send us an email.