Information Technology Outsourcing Contract
San Diego County outsources its information technology and communications services. Approximately 300 workers from Peraton, Inc. support County services through five service frameworks: help desk, applications, desktop, network, and data center.
Contract
Schedules
- 01.2 Offeror's Proposal
- 01.2 | Volume I Terms and Conditions
- 01.2 | Volume II Technical
- 01.2 | Volume III Price
- 02.1 Transition Plan
- 02.2 Termination Fees During Transition
- 03.2 Form Bill of Sale
- 03.3 Form Assignment and Assumption Agreement
- 04.3 Operational Services
- 04.3 | Exhibit 4.3-1 Contractor's Solution
- 04.3 | Exhibit 4.3-2 Audio Video Conference Rooms Configuration and Support
- 04.3-2 Audio Visual Conference Rooms Configuration and Support
- 04.4 Asset-Management Upgrades-and-Enhancements
- 04.8 Service Levels
- 04.8 | Exhibit 4.8-1 Special Service Level Requirement
- 05 Invoices and Reports
- 05 | Exhibit 5.1 Telecom Fees
- 07.2 End-User Satisfaction Surveys
- 07.3.1 Standards and Procedures
- 07.6 Shared Resources
- 08.1 License Agreement
- 10.1.1 Contractor Key Personnel
- 10.3 Relationship Management
- 12.1.1 Information Privacy and Security, CORI, CLETS, and County Facility Access
- 12.1.1 | Exhibit 12.1.1-1 County Privacy Incident Report Form
- 12.1.1 | Exhibit 12.1.1-2 CORI-CLETS Training Request Form
- 12.1.1 | Exhibit 12.1.1-3 Employee-Volunteer Statement Form
- 12.1.1 | Exhibit 12.1.1-4 Private Contractor Management Control Agreement
- 12.1.1 | Exhibit 12.1.1-5 Federal Bureau of Investigations Criminal Justice Information Services Security Addendum
- 14.1 Approved Subcontractors
- 16.1 Fees
- 16.1 | Exhibit 16.1-1 Resource Unit Price Summary
- 16.1 | Exhibit 16.1-1 | Appendix 1 New Site Install Variable Components
- 16.1 | Exhibit 16.1-1a Fees Sample Calculation
- 16.1 | Exhibit 16.1-2 Resource Unit Price Decomposition
- 16.1 | Exhibit 16.1-3 Maximum Annual Fee
- 16.1 | Exhibit 16.1-4 Labor Categories
- 16.1 | Exhibit 16.1-5 Firm Fixed Price for Applications Maintenance & Operations - Portfolio Applications
- 16.1 | Exhibit 16.1-5b Firm Fixed Price for Applications Maintenance and Operations
- 16.1 | Exhibit 16.1-6 Resource Unit Price Summary Option Term
- 16.1 | Exhibit 16.1-6a Resource Unit Price Decomposition Option Term
- 16.1-7 ELA Pricing Adjustments
- 16.7 Benchmarking Methodology
- 16.8 Fee Reductions
- 18.2 Third Party Contracts
- 19 Insurance
- A Definitions
- A | Appendix A.2 Assigned Contracts
- A | Appendix A.3 Assigned Leases
- A | Appendix A.4 Contractor Software
Changes
- COSD-142 Service Levels 25 and 54 Performance Targets Revision
- COSD-143 Digital Signage RU Revision
- COSD-144 Laptop - Advanced Engineering RU
- COSD-145 Survey Solutions Support RU Termination
- COSD-146 Revision to Service Level 52 Documentation
- COSD-147 Office of Emergency Services Support Special Service Level
- COSD-148 Curam Labor Categories RU Termination and Network Access - Static Wired (Library) RU Inactivation
- COSD-149 Physical Server Linux Resource Units
- COSD-150 Virtual Host Server Consolidation
- COSD-151 Immutable Storage Resource Unit Revision
- COSD-152 Low Code Application Development Platform - Outsystems External Users Resource Unit
- COSD-153 Privileged Access Management
- COSD-154 Revision to Service Level 36 - Data Network Availability
- COSD-155 FSxN ONTAP Resource Unit
- COSD-156 Early Invoice Payment Incentive
- COSD-157 Service Level 33 Transaction Reponse Time - Internet/Intranet Access Revision and Service Level 35 - Voice System Call Blocking
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