San Diego County Fire Protection District Emergency Ambulance Services
San Diego County Fire provides fire protection and emergency medical services for many communities in the unincorporated area.
In addition, County Fire provides paramedic-level ambulance transportation services for the community of Ramona.
Outside of Ramona, paramedic ambulance services in the Unified Service Area is provided by Mercy Medical Transportation. County Fire may provide transportation services in the Unified Service Area, through agreement with Mercy Medical Transportation, in the following communities:
BILLLING & RECORDS REQUESTS FOR AMBULANCE SERVICES
Contact Digitech at (855) 479-4111 for
· Ramona service area after August 1, 2022
· Borrego Springs service area after July 1, 2023
Contact Wittman Enterprises at (800) 906-6552 or email Wittman Enterprises
· Ramona service area prior to August 1, 2022
· Borrego Springs service area prior to July 1, 2023
For services provided by Mercy Medical
Transportation, call (760) 751-9797 or
visit Mercy Medical Transportation website
For HIPPA Statement document, go to County HIPPA Acknowledgement Form
For non-billing inquiries, call (858) 974-5999 or email the County Fire EMS Bureau
Frequently asked questions
Are there fees associated with a medical records request?
There no fees associated with a patient or patient care representative requesting medical records.
Could another service provider have transported me?
Yes, ambulances operate off closest available resource.
There are several agencies surrounding San Diego County that may have provided your ambulance transport.
Mercy Medical Transportation provides most ambulance transports, outside of Ramona, in the San Diego County Fire Protection District, and can be contacted at (760) 751-9797 or visit the Mercy Medical Transportation website
I have questions about my ambulance bill. Who should I contact?
Contact Digitech (855) 479-4111 for questions about your bill.
I received 911 services and was not transported by ambulance; would I
still receive a bill?
Normally a bill is generated in the event of ambulance transportation, however use of medications with non-transport may result in billing for cost recovery.
I don’t have health insurance; do you know where I can apply for coverage?
Visit the HHSA Health Insurance Programs website for information about Medi-Cal or other affordable health insurance programs.
Also, the HHSA Virtual Assistant can help answer any questions you may have about our self-sufficiency programs.
What if I was transported via ambulance and have questions about what
happened to my personal property?
Please email CALFIRE-EMS staff with as much information on the transport and description of the Item(s) as possible. (Transport information: Name, Date, Time, Area of incident, and hospital transported to.)
What if I cannot afford to pay the balance of my bill?
The San Diego County Fire Protection District understands each patient has a unique financial situation.
Please contact Digitech to work through any questions about your bill balance.
Options may be available to assist you during this time.