San Diego County Fire Protection District Ground Ambulance Service Area
San Diego County Fire Protection District (County Fire)
provides fire protection and emergency medical services for most
communities in the unincorporated area. Ambulance transportation
within the Ambulance Service Area is provided by County Fire.
The Emergency Medical Services system designed for the Ambulance Service Area is focused on improving patient outcomes and reducing health disparities in our communities. This is accomplished by enhanced clinical training for our providers, novel approaches to the delivery of care that include new technologies, and system integration between the first responder network and the transport providers. Matching the correct provider, destination, or information for each service request is central to our goal of exemplary service.
Some communities are served by our transport partner, American Medical Response (AMR). AMR brings with it a national network of support of resources should the need arise for disaster mitigation, clinical specialization and utilizing technology in the workflow of patient care. As a part of the Ambulance Service Area, AMR is our partner in training, evaluation and improving the entire system to meet the needs of our residents. We remain committed to an equitable, world-class service level that supports the diverse residents in the Ambulance Service area.
Map of ambulance services areas.
Click the
Image for a downloadable map (PDF).
Contact Information
BILLLING & RECORDS REQUESTS FOR AMBULANCE SERVICES
Contact Digitech at (855) 479-4111 for services provided in:
- Ambulance Service Area after October 01, 2023
- Ramona service area after August 1, 2022
- Borrego Springs service area after July 1, 2023
Contact Wittman Enterprises at (800) 906-6552 or email Wittman Enterprises
· Ramona service area prior to August 1, 2022
· Borrego Springs service area prior to July 1, 2023
For services provided by Mercy Medical Transportation prior to September 30, 2023, call (760) 751-9797 or visit Mercy Medical Transportation website
For HIPAA Statement document, go to County HIPAA Acknowledgement Form
For non-billing inquiries, call (858)
974-5999 or email the County Fire EMS
Bureau
Frequently asked questions
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Are there fees associated with a medical records request?
There no fees associated with a patient or patient care representative requesting medical records.
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Could another service provider have transported me?
Yes, ambulances operate off closest available resource.
There are several agencies surrounding San Diego County that may have provided your ambulance transport.
Mercy Medical Transportation provides most ambulance transports, outside of Ramona, in the San Diego County Fire Protection District, and can be contacted at (760) 751-9797 or visit the Mercy Medical Transportation website
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I have questions about my ambulance bill. Who should I contact?
Contact Digitech (855) 479-4111 for questions about your bill.
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I received 911 services and was not transported by ambulance; would I
still receive a bill?
Normally a bill is generated in the event of ambulance transportation, however use of medications with non-transport may result in billing for cost recovery.
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I don’t have health insurance; do you know where I can apply for coverage?
Visit the HHSA Health Insurance Programs website for information about Medi-Cal or other affordable health insurance programs.
Also, the HHSA Virtual Assistant can help answer any questions you may have about our self-sufficiency programs.
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What if I was transported via ambulance and have questions about what
happened to my personal property?
Please email CALFIRE-EMS staff with as much information on the transport and description of the Item(s) as possible. (Transport information: Name, Date, Time, Area of incident, and hospital transported to.)
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What if I cannot afford to pay the balance of my bill?
The San Diego County Fire Protection District understands each patient has a unique financial situation.
Please contact Digitech to work through any questions about your bill balance.
Options may be available to assist you during this time.
