County of San Diego Strengths-Based Case Management Services

Strengths-Based Case Management services support recovery efforts for participants who are managing ongoing mental health conditions by identifying and coordinating a range of resources to help people achieve their goals. In-person services are primarily delivered in the field at the person's preferred location however, participants may be seen in the office on occasion. Depending on the need, services may include:

  • Symptom management,
  • Assistance with housing (including board and care and transitional housing),
  • Care coordination,
  • Connection to medication management,
  • Life skills training,
  • Assistance with basic needs including food, clothing, shelter, and medical care,
  • Educational and vocational planning, and
  • Connection to other resources as needed (e.g., benefit access, legal, recreational and social supports including community-based spiritual supports, etc.)

Learn More

To see if Strengths-Based Case Management services are right for you or a loved one, contact:

Participants must be ages 18+ with a long-term mental health or co-occuring substance use condition and currently within the San Diego County Behavioral Health System.

If you're a behavioral health provider, all referrals to Strengths-Based Case Management begin by submitting a Referral Form located on the Optum Single Point of Access website. Call (800) 842-2652 or email SD_ReferralCenter@optum.com during business hours for more information.

Strengths-Based Case Management (SBCM) Programs 

Contact any of the programs listed below for more information. For programs without 24/7 on-call availability, a voicemail can be left after hours, or immediate help can be provided by calling the Access & Crisis Line (888) 724-7240.

Region, Neighborhood of Office Location Program Address and Phone Business Hours
North Central Region, Bay Park

County-Operated SBCM - North Central

Serving ages 18-59*

1250 Morena Blvd, 2nd Floor, San Diego, CA 92110 
Phone: (619) 692-8715
Fax: (619) 275-7340
8am-5pm | Monday-Friday
North Central Region, Mission Gorge/Allied Gardens

Telecare AgeWise Older Adult SBCM

Serving ages 60+

6160 Mission Gorge Rd, Suite 108, San Diego, CA 92120
Phone: (619) 481-5200
Fax: (619) 481-5217

8am-5pm | Monday-Friday

24/7 on-call availability

North Inland Region, Escondido

TURN Behavioral Health Services

Serving ages 18-59*

1955 Citracado Parkway, Suite 300, Escondido, CA 92029
Phone: (760) 294-1281
Fax: (760) 888-2175

8am-4:30pm | Monday-Friday

24/7 on-call availability

East Region, El Cajon

County-Operated SBCM - East

Serving ages 18-59*

1000 Browadway, Suite 100, 1st Floor, El Cajon, CA 92021
Phone: (619) 401-5424
Fax: (619) 401-5424
8am-5pm | Monday-Friday
South Region, Nestor

Maria Sardiñas Wellness Recovery Center

Serving ages 18+

1465 30th St, Suite K, San Diego, CA 92154
Phone: (619) 428-1000
Fax: (619) 428-1091

9am-5pm | Monday, Tuesday, Thursday, and Friday

11am-7pm | Wednesday

South Region, Chula Vista

South Bay Guidance Wellness Recovery Center

Serving ages 18+

1196 3rd Ave, Chula Vista, CA 91911
Phone: (619) 427-4661
Fax: (619) 426-7849

9am-5pm | Monday, Tuesday, Wednesday, and Friday

11am-7pm | Thursday

*As clinically appropriate, clients of these programs will transition to Telecare AgeWise program upon turning 60 years of age.

Strengths-Based Case Management Art Show

Produced by County-Operated SBCM Program Team

The use of art therapy has been shown to help manage symptoms and is a powerful medium for a person to share their story. Held multiple times throughout the year, the Case Management Art Show was founded on honoring those living with behavioral health conditions and shining a healing light on their stories through the inspiring art they create. An array of fine art mediums are featured such as paint, charcoal, clay, watercolor, poetry, and more. Check out this video from past events.

Are You a Student?

The County-Operated SBCM Program has unique partnerships with several local universities where master’s level students can learn from Behavioral Health Services staff as part of their curriculum. Students will acquire the professional ethics, attitudes, knowledge, and skill set which defines our profession of social work, counseling, and behavioral healthcare. For more information, please email bhsworkforce.hhsa@sdcounty.ca.gov and inquire about intern opportunities in County Case Management programs.

Not sure where to start?

Call the Access and Crisis Line (ACL) at 1-888-724-7240 to speak to an experienced counselor who can help find the right service for you or someone you care about. The ACL is operated 24 hours a day, 7 days a week with support available in over 200 languages. Live chat and other resources are available through the ACL website or up2sd.org.

If you are experiencing an emergency, please call 911.