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Intensive Case Management

Patient receiving case management services

Full Service Partnership level 1-Intensive Case Management (FSP 1-ICM) provides team-based care to individuals living with significant behavioral health needs through a “whatever it takes” approach. Participants benefit from a community-based, whole-person approach that is trauma-informed, recovery focused, and delivered in partnership with a person’s natural supports.

FSP-1 ICM services support recovery for those who are managing significant behavioral health conditions by identifying, providing, and coordinating a range of resources to help people achieve their goals. Services are provided in the community through a multidisciplinary team of case managers, peer support specialists, registered nurses, and prescribers.  

Depending on the need, services may include:

  • Assessment
  • Medication Support Services
  • Peer Support Services
  • Psychosocial Rehabilitation
  • Therapy
  • Symptom management
  • Assistance with housing (including board and care and transitional housing)
  • Care coordination
  • Assistance with basic needs including food, clothing, shelter, and medical care
  • Connection to other resources as needed (e.g., benefit access, legal, recreational and social supports including community-based spiritual supports, etc.)

Community Toolkit

Expand the library of outreach materials below for community use.

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Learn More

To see if intensive case management services are right for you or a loved one:

Participants must be ages 18+ with a long-term mental health or co-occurring substance use condition.

In addition to intensive case management, we also offer other outpatient mental health services for adults who have a higher level of need. Visit our Behavioral Health Clinics or Assertive Community Treatment program webpages for more information.

For Behavioral Health Providers

If you're a behavioral health provider, all referrals to Intensive Case Management begin by submitting a Referral Form located on the Optum Single Point of Access website. Call (800) 842-2652 or email SD_ReferralCenter@optum.com during business hours for more information.

Intensive Case Management Programs 

Contact any of the programs listed below for more information. All programs have 24/7 on-call availability by contacting the Access and Crisis Line at (888) 724-7240, or you can leave voicemail after hours.

East Region, El Cajon

East Region Intensive Case Management Program
Serving ages 18+
East County Behavioral Health Center: 1000 Broadway, Suite 100, 1st Floor, El Cajon, CA 92021
Phone: (619) 401-5424
Fax: (619) 401-5424  
Business Hours: 8am-5pm | Monday-Friday

North Central Region, Bay Park

North Central Intensive Case Management Program
Serving ages 18+
North Central Behavioral Health Center: 1250 Morena Blvd, 2nd Floor, San Diego, CA 92110 
Phone: (619) 692-8715
Fax: (619) 275-7340
Business Hours: 8am-5pm | Monday-Friday

North Central Region, Mission Gorge/Allied Gardens

Telecare AgeWise Older Adult Intensive Case Management
Serving ages 60+
6160 Mission Gorge Rd, Suite 108, San Diego, CA 92120
Phone: (619) 481-5200
Fax: (619) 481-5217
Business Hours: 8am-5pm | Monday-Friday

North Inland Region, Escondido

TURN North Intensive Case Management
Serving ages 18+
1955 Citracado Parkway, Suite 300, Escondido, CA 92029
Phone: (760) 294-1281
Fax: (760) 888-2175
Business Hours: 8am-4:30pm | Monday-Friday

South Region, Nestor   

CRF Intensive Case Management
Serving ages 18+
1465 30th St, Suite K, San Diego, CA 92154
Phone: (619) 428-1000
Fax: (619) 428-1091  
Business Hours: 8:30am-5pm | Monday-Friday

Intensive Case Management Art Show

Produced by County-Operated ICM Program Team

The Intensive Case Management annual Art Show, previously known as the Strengths Based Case Management Art Show, was launched in 2022 by the County of San Diego Behavioral Health Services (BHS). It empowers individuals with behavioral health conditions to express themselves through art, fostering personal growth, and improving health outcomes.

The event showcases artwork created by ICM program participants and has evolved into a celebration of resilience, creativity, and community engagement. It promotes recognition, networking, and collaboration opportunities for individuals, families, and local government agencies, offering a platform for participants to be seen as artists rather than defined by their behavioral health conditions. The event brings immense pride to participating artists, who eagerly anticipate each show, feeling both seen and appreciated for their talents and journeys. The ICM Art Show has become a vehicle of transformation, allowing individuals to take pride in their creative expressions and share their stories with a supportive community.

Media Features from Past Events

Are You a Student?

The County-Operated ICM Program has unique partnerships with several local universities where master’s level students can learn from Behavioral Health Services staff as part of their curriculum. Students will acquire the professional ethics, attitudes, knowledge, and skill set which defines our profession of social work, counseling, and behavioral healthcare. For more information, please email bhsworkforce.hhsa@sdcounty.ca.gov and inquire about intern opportunities in County Case Management programs.

Not sure where to start?

Call or text 9-8-8 or dial 1-888-724-7240 to speak to someone who can help find the right service for you or someone you care about. Both numbers are operated 24 hours a day, 7 days a week with support available in over 200 languages. For more information visit Get Help Now or All Services. If you are experiencing an emergency, please call 9-1-1 .