SAM Customer Service


DEHQ Mission Statement

Protecting the environment and enhancing public health by preventing disease, promoting environmental responsibility and, when necessary, enforcing environmental and public health laws.


SAM Staff Welcomes Your Feedback
We are interested in hearing about your experiences with DEHQ SAM, both positive and negative. On the positive side, tell us what it was about our service that pleased you. Otherwise if you feel we fell short in meeting your service expectations, please describe the situation, the name of the staff person(s) involved, and the date on which this occurred.

Please help us serve you and others better by completing the Customer Service Evaluation and Suggestion Form

Upon completion of the survey form, E-mail as an attachment to SAM or print the form and send it to:

    Colleen Hines
    Department of Environmental Health and Quality
    Land and Water Quality Division
    Site Assessment and Mitigation Program
    P.O. Box 129261
    San Diego, CA 92112-9261

Service Evaluation and Suggestion Form can be used to :

  • Submit comments on how well we're doing
  • Request information regarding technical workgroups, conferences, and seminars
  • Update our SAM mailing list and contact information

What Happens to Information You Submit to Us?
If you choose to submit information to us, if will be reviewed by the Program Manager. Private information will only be used for the purposes for which it was provided and will not be shared with any other entity. Information you provide may be included with other consumers' information for use in statistical reporting, trend analysis, and/or investigative actions.

If you provide us with information regarding an issue that does not fall within our regulatory jurisdiction, we may refer your information to the appropriate local, state, or federal agency on your behalf.

If during your visit to SAM's web site you participate in our survey or send an e-mail, the following additional information will be collected: 
    1. The e-mail address and contents of the e-mail; and
    2. Information volunteered in response to the survey.

The information collected is limited to text only.

If You Send Us E-mail:  DEHQ SAM Duty Desk
You may choose to provide us personal information, including an e-mail address, telephone number, or street address with a question or comment. We will use this information to improve our service to you or to respond to your request. Except for authorized law enforcement investigations or as required by law, we do not share personal information with other organizations. However, we may forward this information to another governmental agency as appropriate to respond to your question or comment.

Please e-mail us at DEHQ SAM Duty Desk if you have any questions.