DEHQ Operations during COVID-19
To ensure our customer’s needs are being met, DEHQ operates Customer Service Phone lines Monday through Friday from 8:00 am to 4:30 pm.and continues to provide services via customer drop off and online services.
Effective April 1, 2021 the Department of Environmental Health and Quality (DEH) will start offering in-person appointments and consultations at our service counters.
You can also click to schedule a meeting with DEHQ.
We are committed to your safety, in order to slow the spread of COVID-19, all persons on the campus and entering the building must wear a mask. Please note: only two (2) customers are allowed in the lobbies at one time; all other customers must wait outside until you are called to be assisted. To ensure your safety, DEHQ has increased cleaning and sanitizing the customer areas and touchpoints after each customer.
For up to date information about COVID-19, including resource documents such as frequently asked questions, informational posters, and guidance, please visit www.coronavirus-sd.com.
For more specific guidance and FAQs visit:
- Food & Housing Division - COVID-19 Information & Resources for Businesses
- Hazardous Materials Division - Frequently Asked Questions during COVID-19
- Vector Control Program - public services during COVID-19 continue including vector monitoring, testing, and mosquito control; with public education and outreach via online resources
DEHQ is available to serve you via:
- Citizen Access is a website with online services to search records, pay for existing permit (record) and re-inspection fees, and apply for permits on-line.
Online For online payments, click Citizen
Access or go to http:/www.dehpay.com. Go to the
DEHQ tab, then in the General Search section, enter the Record
Number (printed on invoice) in the Record Number field and click
Search. Clcik on Payments, select Fees from the dropdown list,
click "Pay Fees" link, then click on "Continue with
Application" and select one of the Payment options. Online
payment instructions are available in English and Español.
- Online payments can only be made on existing permit (records) and for re-inspection fees
- Online payments can be by EFT (Electronic Fund Transfer) or by credit card (Visa, Master Card)
- Public Records can also be accessed online through the Environmental Health Document Library. Public record requests can be emailed to the Public Records Program Duty Desk or faxed to (858) 505-6848. For questions please call (858) 505-6921.
- Pool and Food Facility Plan Check can be submitted online via Citizen Access by following these instructions. Should you have any questions, please call (858) 505-6660.
Hazardous Materials Business Plan (HMBP) Plan Check can be
submitted online using the Online Hazardous Materials Questionnaire
Access, following these instructions.
- You will be asked to create a username and password and will
be able to submit information online. You will have the ability
to pay the fee online and receive a digitally stamped copy of
the Hazardous Materials Questionnaire. DEHQ can also refer the
information to the Air Pollution Control District (APCD) for
their review and stamp.
- OR -
- Send an electronic copy of the Hazardous Materials Questionnaire to Sayed Khalid at email@example.com. Once received, fee payment can be arranged online. After we’ve received your fee payment, you will receive your Hazardous Materials Questionnaire with a digital stamp.
- You will be asked to create a username and password and will be able to submit information online. You will have the ability to pay the fee online and receive a digitally stamped copy of the Hazardous Materials Questionnaire. DEHQ can also refer the information to the Air Pollution Control District (APCD) for their review and stamp.
- Underground Storage Tank (UST) Plan Check completed applications can be submitted to firstname.lastname@example.org. UST Plan Check Permit Applications can be found here and related questions can be sent to Veronica.Archer@sdcounty.ca.gov.
- Septic System Permits application forms and fees can be found here. Applications can be electronically submitted to LWQduty.DEH@sdcounty.ca.gov. For any questions on this process or to schedule an appointment, please contact the Land Use Duty Desk at (858) 565-5173.
- Water Well Permits application forms and fees can be found here. Application forms can be electronically submitted to Wells.DEH@sdcounty.ca.gov. For any questions or to schedule an appointment, please contact the Well Program Duty Desk at (858) 505-6688.
- Recycled Water Projects application forms and fees can be found here. Applications can be electronically submitted to RecycledWater.DEH@sdcounty.ca.gov. For any questions or to schedule an appointment, please contact the Recycled Water Program at (858) 565-5173.
- Voluntary Assistance Program information, application forms, and fees are online. For questions please contact the Site Assessment and Mitigation Program Duty Desk at (858) 505-6808.
- Vector Control Program services including mosquitofish pickup, insect identification and rabies testing submissions will continue.
5570 Overland Ave. Suite 102
San Diego, CA 92123
ATTN: Vector Ecologist
If you have any questions regarding this information, or for other services, please contact the following:
- Food and Housing Division: email@example.com or (858) 505-6900
- Hazardous Materials Division: firstname.lastname@example.org or (858) 505-6880
- Land and Water Quality Division: LWQduty.DEH@sdcounty.ca.gov or (858) 565-5173
- Vector Control Program: email@example.com or (858) 694-2888
Deferred Invoicing & Payment for Impacted Facilities
Updated February 24, 2021:
To assist businesses during the challenging and unprecedented COVID-19 pandemic, the County Board of Supervisors (Board) voted on March 24, 2020 and May 5, 2020 to defer the date on which annual health permit fees, for certain Department of Environmental Health and Quality (DEHQ) permits, would be due. This deferral was extended on October 27, 2020 through March 31, 2021. Because the requirement to pay an annual fee was not applicable to the renewal of these permits, the permits renewed when the annual fee would otherwise have been due. DEHQ notified all operators that permits were valid, even though a physical permit was not mailed.
The fee deferrals provided by the Board end on March 31, 2021.
Deferred fees are therefore due on April 1, 2021. If this situation
applies to you, the amount of deferred fees coming due is shown on the
If your annual permit expires in March 2021, the enclosed invoice
includes a line item for your annual renewal fee. Where applicable,
that fee is also due on April 1, 2021.
If your current annual permit does not expire at the end of March
2021, your renewal fees will be due on their annual renewal date. You
will be invoiced separately for the annual renewal fee, and you will
no longer have a valid permit to operate unless renewal fees are paid
by the last day of the last month covered by your permit.
If you would like to pay online, you can do so at www.dehqpay.com via E-check or
credit card (Visa/Mastercard). Online payment instructions are
available in English and Español.
For additional translation services or if you have questions
regarding this information or your operation, please contact the duty
information specialist at (858) 505-6900 or email at firstname.lastname@example.org.
Updated October 28, 2020:
On October 27, 2020, the County Board of Supervisors approved to continue to defer permit fees due dates through March 31, 2021 and Plan Check fee waivers for the initial submittal of new construction and remodeled food facility projects until the appropriated funds have been expended.
Deferred Permit Renewals:
The following Permit Renewal fees will continue to be deferred until March 31, 2021. If you would like to pay your annual permit prior to March 31st, you can do so at www.dehqpay.com. If you need a copy of your current invoice, please contact email@example.com or (858) 505-6666. If your annual renewal month is March or later, and you have not yet paid your 2020 renewal fees, you will be assessed both 2020 and 2021 renewal fees after March 31, 2021.
- Annual Temporary Event Organizers
- Annual Temporary Event Vendors
- Body Art / Tattoo Shops
- Breweries with Food Service
- Cottage Food Operators
- Host Facilities
- Licensed Health Care Facilities
- Massage Establishments
- Mobile Food Commissaries
- Mobile Food Facilities
- Organized Camps
- Recreational Swimming Pools / Spas
Food Facility Plan Check Fee Waivers:
Plan Check fee waivers for the initial submittal of new construction and remodeled food facility projects have been extended through May 5, 2021 or until the appropriated funds have been expended. If you are submitting after November 5, 2020, and would like to check if waiver funds are still available, please contact our Plan Check Unit at (858) 505-6659. Please visit sdcountyplancheck.org for more information regarding the Plan Check process.